MM
Mpho M
Active since Jan 2013
4
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Reviews
4 reviews1 month ago
Poor quality of sleeper couch bought from Decofurn
Decofurn Amorosa I bought the sleeper couch on Saturday 28th February 2025 afternoon. I only managed to assemble it later Sunday afternoon. I realized the poor quality of the sleeper coach after assembling it to test it out. I told myself I will return it the following weekend because of my work commitment. I returned the poor quality sleeper couch on the morning of Sunday the 8 March 2026 at around 10am. I explained to the manager, Mr Dion...., the manager on duty, that I could not return the couch within 7 days as I was working and the only chance I had was today. He told me he can't exchange the couch because 7 days has passed and now the couch kicks the warranty process. Poor quality of the couch: 1. The sponges are not aligned as per what I saw on the display when I decided to buy it. 2. The one side of the back rest support part of the couch is not as sturdy as the other side. What was disappointing about what I expected when I explained the issue the Mr Dion was that he seemed not to be interested on my explanation but emphasizes the 7 day policy I have submitted the email the same day to inform Decofurn about the couch. What an experience, I will never buy anything from these guys again after this poor after sales experience. I had to wait another 30min as the manager lost my invoice. He did not know where he put it. On the 10th March, I called Decofurn, to enquire about the couch, they said someone will call me. I am still waiting
53 replies
5 months ago
Sanlam not paying funeral claim on time
Funeral policy number SG31123613 My Sister came to the Sanlam office in Mafikeng, Mega city mall on the 4th November 2025 at around 8:00 AM. The office opened at 9:00 AM and that is when she got help. Her husband passed on and she came to claim. She submitted all the required documents and left. She was helped by Miss ***x at the Sanlam office. When she left the office, she was told the money will be paid and should reflect in her account in 48 hours. By Friday the 7th November 2025, the money was not paid in her account. She came to the Sanlam office again to enquire why the money did not reflect. Miss *** was helping with this query again. She called the head office in Johannesburg and the phone was picked up by Miss ***. *** asked my sister some verification questions. I then asked her if the money will be deposited now as we are preparing for a funeral tomorrow, the 8th. *** said the matter was escalated to the claims department. I asked her to speak to her senior because this matter is an emergency because we needed money to prepare for the funeral. She said all the manager were in the meeting and there was nothing she could do about it. She said we should call back at 9:AM To check their availability. We are still in the Sanlam offices waiting for Miss *** to make the call the consaltant from the head office Miss *** told us she also escalated the matter to her manager, her manager's name is Miss ***. Samlam closed the query because they don't want name put on the complaint
142 replies
5 months ago
Sanlam not paying funeral claim on time
Funeral policy number SG31123613 My Sister came to the Sanlam office in Mafikeng, Mega city mall on the 4th November 2025 at around 8:00 AM. The office opened at 9:00 AM and that is when she got help. Her husband passed on and she came to claim. She submitted all the required documents and left. She was helped by Miss Tselane Leqheka at the Sanlam office. When she left the office, she was told the money will be paid and should reflect in her account in 48 hours. By Friday the 7th November 2025, the money was not paid in her account. She came to the Sanlam office again to enquire why the money did not reflect. Miss Tselane was helping with this query again. She called the head office in Johannesburg and the phone was picked up by Miss Joy Phehla. Joy asked my sister some verification questions. I then asked her if the money will be deposited now as we are preparing for a funeral tomorrow, the 8th. Joy said the matter was escalated to the claims department. I asked her to speak to her senior because this matter is an emergency because we needed money to prepare for the funeral. She said all the manager were in the meeting and there was nothing she could do about it. She said we should call back at 9:AM To check their availability. We are still in the Sanlam offices waiting for Miss Tselane to make the call Joy from the head office Tselana told us she also escalated the matter to her manager, her manager's name is Miss Olga Solomon.
71 replies
86 months ago
Incompetent staff at Sanlam.
My father died a few year ago. He worked at a mine and my mother is claiming for his provident fund. After Teba's failure to log a claim on behalf of my mother to Sanlam, I logged a claim myself. I logged the claim with Sanlam on the 23 January 2019. I got feedback via email from a person named Mohau Mokonoto from Sanlam on the 31 January who told me my application will be closed as it could be fraudulent. A person by the name of Dibuseng Caroline Lehugoane from Teba confirmed that the claim is not fraudulent. On the 22 February, I asked for progress update on the claim. This request was sent to the following people from Sanlam: Mohau Mokonoto, Hannely Calitz, Patrick Kesebonye, Tebogo Tsatsi, Jeremia Ramadiro. Hannely Calitz gave me an update on the 26 February. I asked for another update to the same people mentioned above from Sanlam on the 12th March. No one answered my request. I then followed up asking for progress update on the claim on the 14 March. I am still waiting for someone from Sanlam to give me an update about progress on the claim.
112 replies
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1 Star
4 (100%)