Rencia J

You are not SAFE with Copwatch

About a week ago my elderly father saw a missed call that were made by Cop-watch 1 and a half hours early. I made contact with them and they claimed they responded on a panic alert but couldn't access the property due to the high walls and rain. We have a 1 and a half meter fence around the property. I again made contact with the control room and requested that a manager contact me ASAP to discuss the matter. No calls returned. I phoned them again the next day. NO manager called until 9:30. Claiming that his phone was faulty and that he had the prioritise incidence as a large amount of them occurred at the same time. Eventually I was told they went to the wrong house. A manager and technician was sent to the house to resolve the problem, apologise and promise..... The technician found that the beams, installed by Cop-watch did not cover the agreed upon and pay for area. We were vulnerable and open to crime more than ever before. Stupidity but we stuck with them Yesterday, 13 December around 10 to 4 we received a call from the control room that the alarm was activated. We informed that we will check the area from inside the house but activate the panic alarm if necessary. We couldn't see anything from inside the house but our dogs were upset. We activated the panic button at about 3:55. By 4:10 I phoned them to ask why aren't they here yet. I was told that their closest vehicle was in Wierdapark. I informed that this shouldn't be my problem...we activated a panic alert after all. Just after 4:15 we saw flash lights in the neighbours yard. I phoned yet again and was told that they are on our premises. Eventually (about 4:20/25) the gentlemen found his way to our premises and inspected the area. He informed that he was given the 162 and not 160 address. They phoned us this morning. Promising a serious investigation and disciplinary action......just like the previous time. We terminated the contract. I will not be paying for the notice period. This was indeed breach of contract. Horrendous service Copwatch! You are playing with our lives. Please stay away from Copwatch. You and your family (pets as well) aren't safe.