NM
Natalie M
Active since Jan 2013
4
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0
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4 reviews86 months ago
Some valuable advice when purchasing a wedding suit from The Gale in Menlyn Mall
Tip 1: Don’t expose yourself to this trauma and disappointment. It’s our special day and we were fooled by believing that the energetic “Manager” of a suit shop in Menlyn known as “The Gale” was a knowledgeable and trustworthy individual representing one of the elite shops in Menlyn Mall. The suit available at the shop had to be tailored and in the same instance the shop did not have stock of white shirts my fiance’s size. We therefore paid in advance for the suit (to be tailored), a shirt (to be ordered) and cufflinks as the Manager stated that he ordered new cufflinks that might be to our liking. We also agreed that all will be ready within a month’s time and we returned to the shop on the 16th of February 2019. Upon arriving at the shop after 10 o’clock, the shop had been closed with a “back in 5 minutes” sign. My fiancé and I walked around and contacted the Manager (several times) who eventually arrived at the shop around 11 o’clock. The Manager could not remember us nor our purchase and started to lie about his tailor ‘being sick’ for a month, his stock that had not arrived as well as who the owner of the shop is. Upon receipt of certain details we exposed his lies and cancelled the agreement in writing. We then demanded a refund, which evidently we have not received. We reported this incident to Menlyn’s Management who then confirmed that they have a few complaints on record. Unfortunately the Manager lied to Menlyn’s Management and stated that he had everything in the shop and that we refused to take same. We also obtained the details of the director, the Manager’s mother, who constantly stated that they will refund us. Since our disheartening interaction with the Manager we have made it our mission to warn other individuals. We are in a fortunate position to sue this shop however not every consumer has that benefit.
0 replies
95 months ago
PHONE DIARRHEA
My international parcel has been in the JHB International Mail Centre (HUB) since 15 May 2018. I have called the Head Office and several other numbers, which eventually get cut-off due to no-one picking up. I am fed-up with this as I urgently need my parcel. I eventually spoke to an individual who couldn't assist as they didn't have access to locate the parcel...an employee of the Post Office? I am prepared to pay a courier to collect the documents from JHB Centre as I stay in Pretoria. However, they never answer their phones and I am unable to arrange this.
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103 months ago
SEAT DISASTER
My fiancé and I booked our return flights to Perth on the 13th of December 2016. Our booking included seat reservations. We chose SAA due to the fact that it was the only direct flight from South Africa to Perth. On 5 September 2017 we noted that we were able to select our seats, which we then did. As we chose seats in the exit row, we were required to pay an additional fee. We did not mind paying the additional fee as we needed the extra space, due to the fact that my fiancé is tall and he will be comfortable if he had more leg room. The website of SAA requested us to pay within a few days; however when we selected payment the amount reflected in a foreign currency (krone) which SAA did not recognise. We were therefore unable to proceed with online payment. I telephoned customer care and was reassured that we will be able to pay once we depart and that we will receive the same seats we selected. A few days after the call we checked and noticed that the seats remained the same, therefore believing the consultant. On the 21st and 22nd of September 2017 we checked our seats which were changed to different seats in the exit row; although we weren’t entirely happy about it we accepted it because it was still in the exit row. For clarity I once again called customer care and explained to them my concerns. Customer care could not clarify the problem and requested that we visit the airport itself. The online confirmation likewise stated that the seats we booked and had been paid. We commuted to the airport, from Pretoria, on the 23rd of September 2017 and spoke to a consultant; he assured us that the exit row seats were ours and that no payment was due. We requested something in writing, which he then gave to us as proof hereof. On the 26th of September 2017 we checked the online booking and noticed that our seats selection was now “Not preselected”. My fiancé emailed ********** on the same day, till this day we haven’t received a response. Furthermore, when we checked in at the airport, on the 28th of September 2017, we were informed that we have seats near the back of the plane, in the middle of a four seater and that it was the only seats available where we could sit together. We then explained to the consultant the situation and showed proof of our booked seats. We also spoke to the Team Leader, which was not at all accommodating and ultimately through his hands in the air. Apparently a family of four checked in before us and received our seats. SAA stated that they couldn’t change their boarding passes. Their response to our dissatisfaction was that we call customer care. We then asked to visit customer care at the airport, which they then responded that there is no customer care service at the airport and that we could only contact them using our own sources. With all due respect to SAA this is totally unacceptable and nauseating. We had a problem and we weren’t assisted or accommodated in any way.
0 replies
104 months ago
Thank you gift gone bad
I ordered and paid for flowers etc. and chose the specific date it was to be delivered. The person who should've received the gift was only available for a certain period at the chosen address. A few days passed and I had not heard anything from Netflorist. I had also sent proof of payment to the relevant email address. A called Netflorist and obtained another email address. Once again I did not receive any feedback and called again. The consultant then gave me another email address which I had sent the same email. The following day, the day before my person was no longer available and almost a week after the date the gift was supposed to be delivered I called again and this time another consultant assisted me. I resend proof of payment and they had to arranged alternative delivery. None of my emails were apparently received and I eventually gave them another email which emails ended up in my spam. The point being, even when making payment and using their reference, you will not receive your gift if they did not receive your proof of payment. Even thought you send your proof of payment a million times, you will not receive your gift until you fight with them.
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