PM
Peter M
Active since Feb 2013
27
Reviews
0
Industries
Reviews
27 reviews26 months ago
Seriously poor service
I have had such a difficult experience since joining Standard Bank a few months ago, I chose to take a student loan with Standard Bank and also opened a cheque account and credit account. The reliance you still have on your branches is incredible in this day and age, and the consultants that I interface with don't know what your procedures are, with them often providing conflicting information. I have been trying to make an additional payment to my student loan for the past 2 weeks and only receive a message saying I must go into a branch to do this, I am so tired of wasting my Saturdays at your branches and don't see why something so simple needs me to go into the branch. Last time I lodged a complaint the consultant didn't know how to help me and said she would call me back, she subsequently did but I was in a meeting and was unable to answer and she was all to happy to send me your generic email saying that you are unable to reach me, I can contact the following channels, this is like beginning the process all over again, I do not understand the rationale behind this give me a number to contact you directly on, not just close the case while I the customer is still unsure what to do, I bank with 2 other banks and I must admit that you seriously need to modernize the way your customer interfaces with you, and the reliance the client has on your staff is unnecessary, all I want is for someone to assist me with something so simple and it seems that if I don't lodge a complaint I get nowhere, very disappointing.
116 replies
28 months ago
Terrible service from FNB student loans, you should feel ashamed!
I'm extremely disappointed with FNB, I app**** for a student loan a few days ago and without any reason or reply the loan was declined but you're always offering me personal loans more then the value I requested, Standard Bank approved my loan at a great interest rate and I've never even banked with them, my own bank that I have been banking with for years treats me like I mean nothing to the bank and the only response you get is from automated machines, your bank is becoming impersonal and cold, maybe you should wake up and notice what is happening before it's to late, I am deeply disappointed by how I was treated and will ensure I close all accounts that generate income for FNB I rather bank with a bank that cares!!
129 replies
36 months ago
Get to the gate to find that you have been moved on the flight
For a frequent flyer of Safair, I am extremely disappointed with me being moved from my window seat which was booked a day before to a middle seat with out any choice when I reached the gate, this is ridiculous that other people take priority once my seat was already secured, I've never had this happen previously, absolutely ridiculous!
0 replies
38 months ago
They are complete scam artists and thieves!!
FLWRS are complete scam artists, do not buy from this site they literally steal your money and your goods are never delivered and you never hear from them again, no matter how you try and get hold of them, they never get back to you and their number is always unavailable, DO NOT SPEND A CENT WITH THESE THIEVES!!
0 replies
48 months ago
"Very disappointed"
I used to really think that this was the future of short term insurance, in the past few weeks I've been proven wrong on many occasions. Firstly I changed to another insurance company because I tried to insure a new item and it kept causing an error, I then tried to uninsure my current items on the app and it kept making an error, then I tried using the chat function and I had to message 3 times to get a response. Then the lady said the cover had been canceled, and we left it at that. My account then gets debted again, so I ask for a refund and get told that I would pay a R450 admin fee for not giving a 30 day notice. That's absolutely ridiculous, you're supposed to be an easy to use short term insurance provider yet you penalize me for not needing cover any longer. I am extremely disappointed in Pineapple it started off as such a good idea and seems to be more concerned about forcing positive Hello Peter reviews upon people and not really being as convenient as it initially seems!!
148 replies
49 months ago
Such a run around and still waiting....
I've been through such an ordeal with Telkom of late, I applied for a S22 Ultra online, the consultant called me and I took out the contract. I heard nothing for 3 weeks called in about 8 times and no one knew about my contract I just kept getting transferred. I only had an sms saying it was on its way there is no stock. So I cancelled the contract because I wanted to upgrade my current contract instead of taking a new contract, I did so at Menlyn Mall just over a week ago, and now again dead quiet, I try call I can't get through, I message on Twitter and they say Telkom has stock, I call Samsung they say I must go to Vodacom or MTN. I go to the store they say they don't know when stock will arrive, and can't give me answers. This is really exhausting, how I must chase you to give you business Telkom, I have another contract with you and this experience is putting a very sour taste in my mouth.
0 replies
50 months ago
Trade in assistance T&Cs....
Very disappointed that Samsung only offers device trade in assistance when you buy phones cash from them. I have ordered the S22 Ultra from Telkom but I'm considering canceling the deal because they aren't interested in entertaining anything it's still your product and you are still receiving full price for it! I find it strange because the people that can afford to pay for the phone cash are the people that don't need the discount and trade in assistance!!
106 replies
51 months ago
Miway add-on cover nothing but a waste of money....
I am extremely upset with Miway insurance and the way they have handled my claim. I claimed for a scratch on Mimotor combo for a scratch on my front bumper. After 3 days I got a call from a claims advisor that told me that my claim has been approved and the value is 6k and the part would need to get replaced, which I find completely ludicrous. It's a scratch on the front bumper which I have gotten a quote from a reliable on-site repair agent for just over R1500. I said this to the agent and he said that it cannot be paid under the Mimotor cover and must get paid out of my main policy, Which I replied that is unnecessary and can he please escalate this to a supervisor, I asked this twice to be exact, both times I was ignored. Then when I said I am tired of Miway and their add-on policies that seem to be completely mismanaged as I got paid R1000 for a part on the Miwarrenty cover, which I had to pay R11000 out of pocket. And I rather cancel my policy because I don't feel like I am being heard, I got ignored again and the call was ended. I now receive a letter stating the reason my claim was denied was that on the policy it states: MiMotor Combo covers my vehicle for minor repairs of the following, caused by day- to-day motoring, when you obtain MiWay's prior consent: Scratches not exceeding an area of 25 centimetres in length and not extending over 2 or more adjacent body panel. A. The scratch is ONLY on the front bumper not across 2 panels of the car B. It does not exceed 25cm in length. WHY MUST I ARGUE WITH YOU TO PAY OUT LESS, I HAVE SEEN THE SCRATCH AND I HAVE REPAIRED A FAR WORSE SCRATCH WITH THIS REPAIR AGENT PREVIOUSLY WITH A RIVAL INSURANCE COMPANY!! Why must I get penalized on my overall insurance premiums in the future for something that would cost R1500 to fix and that I have separate cover for!!! This is ridiculous, rather don't do add-on protection if you don't know how to manage them or if you pay out tiny amounts on claims.
53 replies
53 months ago
Online store and TFG Southgate just don't know what they are doing.
TFG is so far from their competition, I ordered 3 pairs of shoes and so far have received a t-shirt. I called in and there is nothing that can be done, the part of the order that has been messed up was fulfilled by Sportsscene South Gate and I have the original pack slip in the packet with the "made up" pack slip showing the t-shirt. Now the shoes I wanted are out of stock and I have to inconvenience myself and go to a store to return a t-shirt that I didn't order. This is an absolute joke, I get told it's a packing error how do you mix shoes up for a t-shirt. If that is the case it's obvious that your staff have no clue what they are doing. I have been a TFG customer for many years but everything when it comes to your online store is just a mess up from the logging in to the delivery and return experience.
53 replies
54 months ago
Cell C reporting me to the SAFPS after fraud was committed on my name!
Handed over to the SAFPS after full cooperation was given to Cell C for fraud that was committed on my name a few months ago, with multiple companies. And I have unknowingly been struggling to get things financed on my name without any reasoning being given until Capitec told me that, we cant give you credit due to you having fraud flagged on your name. And I have subsequently found out that Cell C a company that I have never willingly dealt with, nor does Cell C have any proof saying that I committed fraud against them decide to flag me. But because your security systems aren't adequate you choose to flag me! Telkom immediately called me and declined the fraudsters, Vodacom and Edgars both companies that these fraudsters used my name with and blatantly stole from both were satisfied with the cooperation that I gave them, and that I did this to the best of my ability. All it takes is for you to call the store and look on your cameras to see if I was the one that took out the contract with you because I can guarantee it wasn't me. You have cost me a tremendous amount of money as I was unable to obtain favourable interest rates for my vehicle finance and am now paying more because you decided to flag my name, without even notifying me or giving me the chance to assist in proving I was not the person that took out that contract with you!!
106 replies
Review Distribution
5 Star
3 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (18.51851851851852%)
1 Star
19 (70.37037037037037%)