MA
Martinique A
Active since Feb 2013
5
Reviews
0
Industries
Reviews
5 reviews42 months ago
Long way to go for customer satisfaction.
Turn around time for email queries, is way to long 2 days only a automated responds. Improve you SLA time and customer service, by reducing customer effort. Might as well change your email channel back to post office/ mail room. At this rate.
0 replies
42 months ago
Brilliant service from Reeva Cupido
Reeva Cupido from the builders call centre, was amazing. She followed through all the way. Displaying all aspects of customer service and professionalism. Compared the the first agent , he did the bare minimum. Reeva Cupido thanks for your help and dictation. You would make a great QA / customer experience lead. Hope to see you in the next new hire batch.
0 replies
56 months ago
Disappointing service and false information
I am so disappointed in this store. I was advised to pay the R700 for taking a parcel and collection. Then been called 2 months later to advise no that was incorrect. And to pay another R700. Complete false information from the manager. When I got upset about been informed incorrectly was told to go with another shop. After they already got my money and give incorrect information about the process. No one advised the additional cost . The only reason I went with this company was due to the manager advising they take care of everything for the R700. I was going to go with another company which was only R364 instead believed the promise been sold. Beware very underhanded
0 replies
60 months ago
Service Review
Average service - but hands on.
0 replies
69 months ago
Unauthorized debit
I no longer have a active show max account for almost 2 months and today I see they have draw money from me again . This happened in January as well.
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
1 (20%)
3 Star
1 (20%)
2 Star
0 (0%)
1 Star
2 (40%)