FV
Fourie N
Active since Feb 2013
8
Reviews
0
Industries
Reviews
8 reviews22 months ago
Reputation of Bad Customer Service
phoned World of Vision Optometrists four times this morning trying to confirm my appointment. The fourth time someone answered. The receptionist really needs to work on her people skills. She simply cuts you off mid sentence and she lacks the basic skill of asking "how are you?" or "how can I help you?" Not a very good first impression I am afraid.
0 replies
42 months ago
Fantastic from start to finish
This was the third time I have used Eezi Move and I can say without a doubt that they are now my go-to furniture removal company. From booking to off loading at my destination, everything also goes smooth. The team was swift, friendly and handled every piece of my furniture and the boxes with care. They went above and beyond. Eezi Move will always be my preferred furniture removal company and I can recommend them without a doubt.
133 replies
63 months ago
Apple SA / iStore passing the buck, as always.
This morning I submitted documentation and completed an online application to upgrade a Vodacom line with Apple South Africa. After submitting all documentation etc. I heard nothing from them. At 14:00 I chatted to Ntswaki Hlohlongoane from their online contract department and she informed me that they cannot assist because Vodacom haven't sent iStore their "deals" yet. Yet nowhere when applying online does it say that. Now, according to Ms Hlohlongoane, the problem is with Vodacom and not Apple. Just passing the buck as always. Apple should have stated that on their website when applying online in the first place. I am waiting for this matter to be resolved.
0 replies
117 months ago
Pathetic pathetic pathetic!!!!!!!!!!!!!!!!!!!!!!!!!!!!
<p>We ordered a router from Cell C in Brooklyn Mall. On Wednesday 24 August SAMANTHA phoned and said it has arrived and they will send it to us. Later the same day SAMANTHA phoned again and said they cannot deliver it anymore and we must please collect it from the shop. Upon arriving at the shop in the Brooklyn Mall, we were informed that the router was sold. SAMANTHA was nowhere to be found and the store manager did nothing to assist us. Just a simple "sorry". What kind of incompetent people do you employ at your shops????? I will be sending a detailed copy of this review to Die Beeld Tot U Diens too. </p>
212 replies
126 months ago
Unprofessional
On 02 December I visited the FNB branch in Welkom and applied fora credit card. I submitted all documentation to Martin Lennon the consultant who helped me. He told me that I will have my credit card in hand in 48 hours. On Friday 05 December the credit department phoned me and said that Martin only emailed the bank statement partof september and that I need to fax the rest of the statement to them. At my own cost, I faxed it through at 12:30 on Monday 07 December. On Tuesday 08/12 I phoned 0875751111 after I posted a complaint on FB and RB Jacobs told me to email him so he can escalate the problem. When I phoned them on tuesday the lady told me all documents were received. Now today ar 10:20 they phone me AGAIN to say the documents are still not there. Where are they? I have faxed it through AND submitted them manually. If FNB does not want any more clients, just say so. Then I can find a financial institution who would love to have me as a loyal client. I am enraged, disgusted, humiliated and shocked at the way FNB handles prospective clients. And who is this RB Jacobs. Maybe HE should phone me and explain what's going on.
75 replies
126 months ago
Samsung and Vodacom a dangerously useless.
I upgraded on 02 October 2015 and opted for the Samsung Galaxy S6. Two days ago I took a picture in the morning. The same afternoon I wanted to take a picture again and the image was blurry. I turned the phone around to see if the camera lens is maybe dirty. To my shock and surprise the camera's lens was gone! There was no lense at all!!<br> <br> I went to Vodacom Goldfiields Mall yesterday and they said I will have to pay for it since I damaged it. What????? My phone never fell and I have a good back and screen cover. I phoned Samsung SA and they said that it is not their problem or responsibility and I will have to pay for it myself. How dare they?? I have never been treated so unfairly before. And clearly Vodacom and Samsung forget that I, as a consumer, have rights. I would like to highlight the following from the consumer protection act:\Consumers are entitled to products in good quality and safe working condition. The producer
75 replies
133 months ago
Taking customers for a fool
I applied for the DSTV Explora deal in Dec 2014. After a long struggle and several phone calls, they delivered my Explora on Mon 04 May. According to their call centre \someone"did not follow up on my application in Dec. Because it was \""their mistake\"" - their own words"
75 replies
134 months ago
Waiting for 4 months for the Explora deal feedback
I have applied for the Explora deal in middle December 2014. On the 10th of April 2015 a person from Head Office phoned and said that she can see I applied in DECEMBER for it, but she doesn't understand why it wasn't processed yet. She promised to call me back and I am STILL WAITING!!!
76 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (50%)
1 Star
3 (37.5%)