SR
Siphiwe R
Active since Mar 2013
33
Reviews
0
Industries
Reviews
33 reviews7 months ago
Unknown charges, they refuse to reverse
I was charged unknown debit order fees and unpaid fees on the 5th September. I called twice asking for those fees to be reversed, all I got were promises. No matter how small the amount is, it’s still my money. Next thing you’ll be charging me for unauthorised overdraft. Reverse…
53 replies
13 months ago
Access credit report without consent
Consultant accessed my credit report without my consent. I told her I don’t need help, but she still went on to access my credit report which affected my credit score. I’m not happy
0 replies
18 months ago
Teach Kholiswa customer service etiquette, she’s needs it
I’ve just been disrespected by one of your agents, Kholiswa reporting to France. Oh my goodness I’m shaking as I write this. This lady told me straight that she doesn’t care about my feelings towards the information she gave, information which I felt was not true. She said she doesn’t care whether I believe her or not. I want France to tel me how did he train Kholiswa. She said it’s not her duty and responsibility to give me comfort and assurance in what she’s saying. I’m beyond flabbergasted.
53 replies
19 months ago
Thanks Doreen
A big thank you to Doreen Phooko. She took my complaint and owned it from start to finish. She kept me updated, and also went an extra mile to get my card activated again. A lot of your consultants can learn from her. Much appreciated
53 replies
19 months ago
I want my money back you ****** *******
Your consultant made me transfer R100k from the my world account to the credit card via the IVR. I wasn’t told that this process will charge me flippen R4000 how insane. I want this charge reversed now
53 replies
24 months ago
Dstv wants to **** me
Dstv sh#t service and day light *******. Firstly they didn’t debit for my April subscription, they blocked the service but they want me to pay a reconnection fee yet there is money in my account. Fine I went to the app with an intention to pay, only to find that they want me to pay just over R800 instead of the normal R649. I called customer service, spent over 30 minutes with a consultant who failed to explain why I must pay extra. The stories kept changing, so I requested to speak to a manager only to be told her manager has not arrived to work, the other person in charge is busy. I will not pay until someone gives me a proper explanation for this overcharge
53 replies
24 months ago
Internet SIM card locked
I’m sick and tired of you locking the internet SIM card just because I’ve moved to a different address. I’ve given you the new address multiple times, you have it in your system, yet you insist on locking the SIM card over and over. You have locked it for the 3rd time this week, and each time I must call and ask you to unlock. It’s my time, energy and money you’re wasting. I need you to fix this permanently or else I’m cancelling this nonsense
53 replies
25 months ago
I was sold disgusting, expired goods
I ordered products from your sixty60 app. One of the products I was given expired in October 2021. How the hell do you keep products that expired years ago? The package itself it is so dirty and disgusting. I'm sure the person who packaged my order saw that this thing is dirty, without even checking the dates. How do you treat customers like this? It shows that you only clean the floors and not the shelves. Sies man...
0 replies
27 months ago
Bad service
The service I received from you contact centre agents, very appalling. The last agent was worse, kept me on hold for 15mins and then hung up. I'm being sent from pillar to post, no one can give me a solution to a simple question. I called twice already, I'm not calling back anymore, in fact I'm canceling my subscription
186 replies
33 months ago
Best service from Ntibi
I would like to thank Ntibi from the Westgate branch. I went to the store very frustrated and annoyed by this acne that I suddenly had in my age. She offered to assist, explained what could have caused it, she took me through the products and helped me choose. I went back, she assisted me to choose a foundation that covers dark marks. I felt like she understood what I was going through and gave me advice and guidance on how to deal with this acne. I went back wanting a device, she advised me not to use devices since I've started Oratane. I'm very grateful to her.
0 replies
Review Distribution
5 Star
4 (12.121212121212121%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (18.181818181818183%)
1 Star
23 (69.6969696969697%)