MM
maletsatsi M
Active since Mar 2013
16
Reviews
0
Industries
Reviews
16 reviews9 months ago
Vodacom customer care unprofessional behaviour
I placed a call to Vodacom due to inflated charges appearing on my invoice at 16h06, 08 July 2025. The call was answered and the person proceeded to have a conversation with the people around them until 10 mind 52 sec later. Then they dropped the call. I had to place yet another call to Vodacom to try and sort this matter out. I am appalled by this behaviour. I am a frustrated customer in need of help, wondering if this arrears are going to leave me without collection and for how long. And Vodacom agents are answering calls and are laughing in the background. Please provide feedback on why this happened as this is not the treatment I am expecting as a customer calling for assistance. Let me know if you need the screenshot of the call.
112 replies
13 months ago
Kw clockwork is a total ****
Kw clockwork is a total ****. I am being sent an invoice that's over R6k to paint a rental apartment that I was initially told to just wipe off. The quote has the most expensive paint that was never there when I moved into the unit. The unit also had normal wear & tear when I moved out. Why in the hell do I have to pay R6. 7k for painting? This is the worst treatment I have ever received as a customer!
0 replies
14 months ago
Awesome service from ETHAN!
I went to The Garage in Hobart yesterday because my car's charging port/that cigarette lighter thing was no longer working. The service I received from ETHAN was amazing. Not only did he fix the problem, he also went an extra mile to explain what happened in simple terms cos I wouldn't have understood him otherwise. Thank you so much ETHAN. You made this lady very happy yesterday. Stay AMAZING! 🥇
0 replies
18 months ago
Builders is the absolute pits 🤮
Wrote a review on 02 November. Builders rep**** almost immediately that they will revert with a resolution. To this day I am still sitting with eco tanks that have no taps or stoppers. I am absolutely disgusted about the after sale service builders gives to it's customers. This is ********** and I would never put myself through this ever again.
159 replies
18 months ago
********** Service, false advertising, no delivery... The list goes on! 🤮
I ordered 2 x 260L eco tanks from Builders online on 21 October 2024. The website promises delivery between 2 to 5 days. Needless to say they didn't stick to the communicated timelines. This is false advertising. When I initiated communication I was told that the supplier is waitng for delivery and that supplier is not sure when the delivery will happen. They only have 1 in stock. Out of desperation as there is no water in my hometown. I asked them to deliver the 1 tank. They said the delivery will happen the following day which was supposed to be Tuesday the 29th. Then I got a call being told that the delivery will happen on wednesday the 30th as the supplier received delivery. I agreed. Tell me why I was still begging for the delivery to happen on Thursday and Friday. The delivery happened on Friday. The tanks were delivered without the taps and the stopper for the top hole. Now I am back to begging again. I am disgusted by the service builders gives to it's customers. After this matter is resolved I am definetly not buying anything from Builders ever again. There are over 4k complaints about this company but they don't see a need to improve.
53 replies
29 months ago
Highly disappointed in Pick n Pay Epsom Downs
Pick n Pay Epsom Downs! I received the worst service of my life today from this store. From finding out that I bought rotten products to being treated like a nuisance. I walked into the store to return rotten pears that I had bought 2 days prior. Security pointed me to a lady who may assist. I had to greet this lady 3 times before I was acknowledged. I then told her about the pears, she consulted with the manager that was sitting in the cubicle then came back and said you can go there and take 2 pears. I had to ask go where? What do I do when I get there? Do I just take the pears and walk out? I had called the day before and spoke to a lady that said I should come for a refund and I said no I still want pears. She said I will be given a new pack. Today I meet this lady who told me that well that's what the store manager said when I told her what her colleague had communicated the day before. There was no apology from her or the store manager for selling rotten products to a customer. No form of concern or accountability at least. Nothing. This was not the first time I have found that I bought rotten products from this store. Luckily all the other times I would have ordered online so the query would be easier. I am super disappointed!
56 replies
31 months ago
A very disappointed customer
Personally I love Discovery. I associate this company with efficiency and professionalism, however I am now forced to reconsider given how my cellphone insurance claim was handled. I logged a claim for a cellphone repair in September. Only then did I get informed that there was a missed premium for the period when the screen cracked. I am very disappointed that Discovery did not see it fitting for them to send me some sort of a notification to say Ma'am what's happening? I have never missed a premium as far as I am concerned. I had no reason to assume that they did not debit as there has never been a reason for me to do so. When I questioned the lack of communication regarding the missed premium I was told an SMS was sent to me. I asked to see the SMs, I was then sent a copy of an emila sent to a broker I have never heard of before. When I questioned the issue of this broker and the missing sms. I received an apology with the brokers email address. I then asked if me contacting this unknown broker will reverse the claim rejection, I got no response. Maybe the response is still coming, however this left a very bitter taste in my mouth and considering the amount I am spending at discovery every single month I expected better treatment. I am currently shopping around for a better insurance company that will appreciate my loyalty and treat me well. I will be sending this matter to the ombudsman as I feel this matter could have been handled better.
262 replies
36 months ago
A very disappointed customer!
I am having an awful experience with cancellation of my second car tracker with this company. It has been back and forth since January. I called in to say I have sold the car and I need to cancel my contract with them. They told me that I have to pay a cancelation fee. I argue against this and request a recording. They don't send the recording by share a transcript of the recording. I decide to let it go and pay R1200 cancelation fee. I am now getting an invoice on arrears for March and April for a car I reported as sold in Jan. I refuse to pay that R600 because I alerted you in Jan that I don't have the car. Why would I pay for a car that's sold already? I will not pay a cent on those arrears. Please take care of them as I still have another contract with you guys. I don't have a problem with switching to a competitor device if this is not sorted out. You guys do not know how to treat your customers with dignity shem. Account: 3289726
53 replies
43 months ago
Amazing Customer Service_Angie Dube
Yesterday I finally made a few minutes to make a much dreaded call to Discovery Insure customer service. I was assisted by Angie Dube who made the call so friendly it felt like I was talking to a friend. Her customer service was amazing and she made all the changes needed while informining me on what they mean to me as a customer. She truly is amazing!
133 replies
67 months ago
Horrible Property Management company
I am very displeased as an owner in one of the properties managed by this company. The hassle to get this company to fix things on the property they claim to be managing is just too much. I have been having issues with my electricity meter, it goes on and off at random times. This was brought up to the caretaker several times with no fix. This issue has been going on since March, so it has been 7 months of this struggle. I have even stopped paying for the Levies to try and get this resolved, however this is also not helping. I can't cook, watch tv or warm anything up in this house. I need this resolved ASAP. We cannot call ourselves owners of a problematic property. The inefficiencies and unprofessionalism of the Astrodon team are affecting my family's livelihood and I will not stand for that.
424 replies
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1 (6.25%)
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13 (81.25%)