Thavani M

Poor service & lack of clear communication

Recently purchased a park & Ride for the Chris Brown concert at FnB stadium. 1stly after sales service is poor, the number goes to voice-mail, the wtsapp gives u information instead of answering your questions. After the ticket purchase I received an email with information. It mentioned that no additional parking fees at Monte Casino is required which was false , we had to pay the normal parking ticket fee. This was only applicable to Mall of Africa. Secondly the email shared a departure time in table format of the last bus leaving at 60min after the concert whilst the text in the body if this email stated that the last bus will depart FnB at 22:30 , which the usher also reiterated. This caused us to miss almost 45min of the concert. The 1st bus departure was 22:30.The bus is a standard bus , not worth 250 rand & the trip itself was 1hour long one way which is normally 30minutes. The website is minimal very little information. After sales service even at the stadium itself, no help desk etc is minimal however there were many supervisors and ushers many have different stories. You will also go into the same lengthy ques as everyone else .