Adelle D

Solar Mass Energy-Avoid at all costs

<div>We contracted Solar Mass Energy to install a solar system in our home. We paid them 80% of the contract value on the 9th May 2023. The installation was only completed (after many phone calls, meetings and endless promises) on the 04 August 2023 - 3 months later. However there was a problem with the unit and it had to be removed to be repaired. We made a payment on the 24th August in settlement of the account as agreed with ****. Solar Mass Energy then had the gall to send us a lawyer's letter for an outstanding amount. Their accounts department obviously have no idea how to do a reconciliation. I would not recommend this company as they have no idea how to manage their cash flow and no idea how to meet customer expectation. Altogether a very frustrating and stressful experience.</div>