susannal R

Rude receptionist at Montana and one at accounts at the Heart Hospital

Dr. Adeyemo is excellent but I can not say it from two of the ladies working for him. The one receptionist at Montana shout over the phone it's time for me to look for a new cardiologist. They send me the account to pay of R3200. I complained about it because I've told her you must phone Discovery's chronic department I am registered their for my aortic disease I can give you the codes you they send me, she told me they do it one day before consultation. There was 2 consultations left over for 2024. I have told her my medical aid was depleted so you must make sure before the appointment, her response on my email I am not the one who works with the email, I asked her can you please forward it to the person who is working with it then. The day before the consultation I asked is it sorted because this is a chronic follow up her response everything is fine I can come in 13 November. I arrived ask her can I give you the codes, told me to sit she'll call me later, I was alone no other patients. One patient exit, the doctor followed and told me to wait there is an emergency he must attend. I waited for two hours then he came back. An ECG was taken by an assistant but then he said there is a problem he can't print it. The doctor told me it is OK he will send his report through to my GP. Natasha never asked for the codes. When I confronted her she screamed at me why do you come to the doctor knowing you don't have money, I remind her of all my emails I send her, but she kept changing the subject. Now she told me the problem is Yolinda at the account department she was also rude and told me you can pay R5000 per month on your account. So I told her you know what you and Natasha did not do your work she blamed you and you blamed her, but you can change the codes. The audacity they have to load the same account to my medical this year for payment!!!! My medical was informed by me about the whole story, they met me and paid the account in full after two and a half month, which I appreciate. But now there is 3000 gone on my savings plan for this year. I am sorry to told my story to you but maybe this will be the only way the doctor will see it. And if he lost me as a patient he must be aware of the two rude ladies working for him. I'll give him a five star 🌟 but one for the two receptionist.