CK
Chants K
Active since Jan 2010
107
Reviews
0
Industries
Reviews
107 reviews9 months ago
Truly Customer-Centric Assistance by Shuaib & Khutso
Was unable to sign into my profile on the Amazon App as my account was disabled for some reason. I expected to hold on for a ridiculous amount of time before getting assistance but was pleasantly surprised. I spoke to Khutso who was very professional & was transferred to Shuaib who promptly resolved the issue & I could access my profile again. Well done Gents, you both made my day 👏
0 replies
10 months ago
Less than Satisfactory Service from GTB
Current order # 4 4 9 3 7 placed 2 8 June as of now 2 July 1 4 : 4 5 I have still not received a tracking number for my order. According to GTB site, it takes 1 - 2 working days to process the order and then 2 - 4 working days for shipping. A few months ago I received an email to review a specific Vintage Coin Necklace and gave a 3 star review as I didn't like the gap in the clasp of the pendant but well what do you know, my review vanished. This is also not the first time I've had issues with GTB. I also previously ordered personalized items, the site said items would be ready in 5 weeks but order # 4 3 6 2 9 took over 6 weeks before I even received a tracking number this was May 6th email. Then in March, items noted that were in stock were in fact pre-order items from the D a r e to Dream collection but order # 4 3 7 0 5 with incorrect website info was already placed. I've come to realize in my experience that GTB is not a very reliable brand as most times there seems to be some issue or the other. The fact that my honest review just goes missing but only 4 and 5 star reviews remain on the site makes me question this brand. GTB should remove the scripture from the site cos it's giving narcissistic ex and I'm definitely giving my honest review on TikTok to my 27.7k followers
0 replies
13 months ago
Asap Beta unable to reset password or Log In
Received an invitation to use the new Beta Asap! App but right from the get-go, I could not successfully log in to the App nor reset my password. After a few days, yesterday I called customer service and after 2 7mins 3 7 secs, I was still further from a resolution than before except now I cannot order using the App. PnP doing the l o r d 's work for their competition 😂 The part that b l o w s my mind is the same password I use on the old App doesn't work on the Beta App 🤯 1. The contact center agent didn't understand the query i.e inability to log in or reset password on App. I sent them screenshots and a video. 2. I followed every step of t r o u b l es h o o t i n g incl using mobile data only. 3. The issue was not resolved at all. 4. Generally PnP Asap's service, offerings, tech doesn't compare to Checkers Sixty60, Spar 2U or Woolies Dash. Asap/PnP is fast on track to becoming obsolete 😬 Makes sense why so many stores have closed down countrywide. With such exceptional technological advancements, I don't get why something as simple as logging in or resetting a password is so seemingly impossible. I'm sure such overall bad service is not what Raymond Ackerman envisioned what he founded PnP 😔
1 reply
13 months ago
Dirty, Worn, Damaged Shoes from Aldo Shoes Online
Ordered Amilia sandals on 2 0 March, r e c e i v e d 2 4 March and unboxed 2 5 March . Right shoe clearly a display shoe – d i r t y and worn underneath & Left Shoe is damaged. Condition of shoes r e c e i v e d nothing like in the pictures. Disappointed, never buying shoes from ALDO again. Still waiting for response on return 👎 I even sent pictures of what I r e c e i v e d. Definitely would not recommend ALDO Shoes to anyone.
0 replies
13 months ago
Superb Service from Chante at TakeAlotNow Dept ✨
Earlier today I had an i s s u e whereby the Mr D app was still charging me a delivery fee even though free unlimited deliveries was a benefit as a TakeAlotMore Customer for the month of March. I called in and had the absolute pleasure of speaking to Chante. And boy was I b l o w n away! She literally went out of her way to assist me beyond the call of duty even though I was not even through to the correct department. I just want to Thank Chante - she was helpful, courteous and professional. Goes to show, kindness costs nothing which is so rare these days especially in the service industry. May G o d pour His choicest blessings on Chante and her family for flying the TakeAlotNow flag so high 👏
0 replies
13 months ago
Employee giving Contempo Clothing a bad name
Almost 13 months ago, I placed an online order 6 7 4 8 but the package was delivered to the incorrect address even though I had logged in online to my customer portal to update the address. I had to inconvenience myself and drive to the old address to collect the package. I had spoken to L l a n a V a l l a b h in customer service telephonically to explain that I updated the address but the package was sent to the old billing address instead of the shipping address. Furthermore, after the telephonic conversation, I also sent an email to the same effect requesting the billing address be corrected. To date, I have not received telephonic nor written confirmation that my request was actioned effectively my email was ignored. She could not answer me why I had not received a reply to my email and said she probably actioned my request. So how would customers know you've done what's requested if you do not confirm in writing? I hadn't ordered online since, that is until this past weekend. Lo and behold, I received a call from the courier this morning to deliver the package 1 1 8 3 6 but it was yet again sent to the incorrect address, same as before, to the billing address and not the shipping address. When I placed the order, I had a feeling that my request from 2 3 F e b 2 0 2 4 was ignored but I decided to give Alice Wear the benefit of the doubt and hoped I was wrong only to be proven right! Late this afternoon, I sent a very frustrated email requesting that someone more senior than L l a n a email me but even that was ignored because she proceeded to call me and when I answered, I said I do not want to speak to her (as I was fuming), she went on talking instead of respecting my boundaries. She was very rude and I told her that I do not appreciate the way she was speaking to me. She took her frustration and anger out on me as she insisted that someone else was appointed in the dispatch department who made the error. She also said she cannot remember what her husband's daughter's aunt or something like that said in reference to her not being able to remember so long ago and I was honestly flabbergasted because as a customer and also someone who has over 10 years of customer service experience myself, she should've known better not to make the internal company issues the customer's problem. I understand that she would not remember what happened almost 13 months ago, but that's the very reason I forwarded the email I'd previously sent together with relevant screenshots and instead of getting angry, all she had to do was read to understand what transpired then. When it comes to dealing with any person on earth, customer or not, Comprehension is key. Listen to understand instead of to respond! She expressed how upset she was at my email that she was not to blame but the new staff member in that position was at fault avoiding responsibility for the very same thing happening over a year back or even that she never rep**** to my email. She also proceeded to offer a very insincere apology and said it is company policy not to ship packages to billing addresses, logically so! Such a pity, I quite like Contempo/Alive Wear's apparel as I've ordered for family, friends and myself. But such p u t r i d service and unprofessionalism tarnishes the business' image. I'd much rather shop elsewhere where such is not a regular occurrence and customer service actually means something.
0 replies
14 months ago
Pathetic service from Red Espresso's delivery partner Aramex
With reference to Order # 6 4 2 2 3 and Aramex delivery R E C 0 3 0 4 2 6 3 2 4 9 4 6 , I wish to express my dissatisfaction specifically with regards to this delivery driver Vehicle Registration L K 5 4 K K G P. While I rather much enjoy Red Espresso's products, the use of Aramex leaves a lot to be desired. Not only was the disheveled appearance of the delivery driver unprofessional but the fact that I had to call the driver twice to quite literally beg for my package to be delivered. He insisted I collect my package from outside on the street. The building complex I live in is currently under construction which I why I expressedly put delivery notes for ease of reference for the driver but clearly to no avail. Arguably, the type of courier service Red Espresso uses, is a direct reflection of and is an extension of the company itself. I do not appreciate being spoken to in a disrespectful manner and to make matters worse, the driver wasn't listening nor comprehended what I was saying and he was on another call simultaneously whilst on a call with me with total disregard for anything I was saying 😠 I receive several deliveries at this address several times a week, this is my second delivery today no issues with the prior delivery so I don't understand why Aramex has dropped the ball. I am considerate and courteous and in return I expect nothing less from Red Espresso's delivery partner. Perhaps it's time to consider giving customers an option of which courier they'd like to use. I'd much rather pay more for superior service.
0 replies
14 months ago
Aramex unprofessional delivery driver
With reference to Aramex delivery R E C 0 3 0 4 2 6 3 2 4 9 4 6 , I wish to express my dissatisfaction specifically with regards to this delivery driver Vehicle Registration L K 5 4 K K G P. Seems like Aramex outsourcing to some random isn't working as this wasn't an Aramex marked / branded vehicle. While I rather much enjoy Red Espresso's products, the use of Aramex leaves a lot to be desired. Not only was the disheveled appearance of the delivery driver unprofessional but the fact that I had to call the driver twice to quite literally beg for my package to be delivered. He insisted I collect my package from outside on the street. The building complex I live in is currently under construction which I why I expressedly put delivery notes for ease of reference for the driver but clearly to no avail. Arguably, the type of courier service Red Espresso uses, is a direct reflection of and is an extension of the company itself. I do not appreciate being spoken to in a disrespectful manner and to make matters worse, the driver wasn't listening nor comprehended what I was saying and he was on another call simultaneously whilst on a call with me with total disregard for anything I was saying 😠 I receive several deliveries at this address several times a week, this is my second delivery today no issues with the other delivery so I don't understand why Aramex has dropped the ball. I am considerate and courteous and in return I expect nothing less from Red Espresso's delivery partner Aramex. Perhaps it's time for companies to consider giving customer's an option of which courier they'd like to use. I'd much rather pay more for superior service.
0 replies
14 months ago
Centre Management has no common sense
Super d i s g u s t e d at the nonchalant attitude of Mall at Reds Center Management. Went to all the ladies restrooms and not O N E had hand soap. Upon bringing it to their attention, the lady said they were waiting for stock to arrive later today and when asked why they hadn't purchased atleast a bottle for every restroom in the meantime, told they hadn't thought of that 😒 Clearly common sense ain't common! Is this shopping center waiting for an outbreak? Most restaurants in the center do not have their own restrooms but rely on that of the center so which means neither the patrons nor the staff can wash their hands?! Worse, how are the kitchen staff maintaining hygiene if they make use of these restrooms? I wouldn't be surprised if people consuming food in the center get food poisoning 🙄
0 replies
16 months ago
Putrid Service Black Friday Ordeal
I ordered 2 items on Black Friday. Delays are a given based on the sheer number of orders businesses receive during this period which is understandable. Yesterday, Mon 1 0 D e c , I sent an email to follow up but instead of receiving an actual email response, I received an updated order system generated email this morning indicating the Detailer brush has been removed without any further context or explanation. Only after going onto the website, did I see that the brush is out of stock. Now the shipping is more than the actual item remaining in the order and I would still have to wait for it to be dispatched from Cpt. The lack of professionalism is astounding to me as this is not a new business. In the meantime, I sourced both products at a competitor in P t a that I paid for and can collect the items later today. Most businesses compete selling similar/ same products but it's literally service delivery that sets them apart. My advice to Maskscara is go for Customer Service courses because now there's nothing special about your brand except that you've let your customer down b a d l y.
224 replies
Review Distribution
5 Star
38 (35.51401869158879%)
4 Star
2 (1.8691588785046729%)
3 Star
1 (0.9345794392523364%)
2 Star
4 (3.7383177570093458%)
1 Star
62 (57.94392523364486%)