MM
Matshidiso M
Active since May 2013
4
Reviews
0
Industries
Reviews
4 reviews8 months ago
POOR CUSTOMER EXPERINCE
I am writing to formally lodge a complaint regarding the poor service I received following my purchase of electrical materials from your Strubens Valley branch on Wednesday, 6 August. My electrician, a regular client of your store, had obtained a quote for the materials needed for my project. Although I had the option to buy the materials from a supplier just 10km away from my business in Mondeor (at a slightly lower price), I chose to support your store and travelled over 30km based on my electrician’s recommendation and the trust he had in your services. Upon arrival, I discovered that half the materials on the quote were not in stock. Initially, I intended to buy what was available and source the rest elsewhere, as I had already scheduled the electrician for work on Thursday, 7 August. However, the sales team at the store convinced me to purchase everything from the store, assuring me that they would arrange for full delivery of material by 9:00/9:30 AM the next day. To my disappointment, the delivery did not arrive as promised. At 9:47 AM, I had to call and follow up, only to be told that the driver was still in a process of collecting stock from the Edenvale warehouse. At 11:26 AM, I followed up again and was informed that one of the items I had paid for in full was actually not available and would only arrive in about five days — with no confirmed ETA. I had paid 100% for the order and had to chase after my order...and no one from ACDCs side proactively communicated the delay. At 11:46 AM, approximately 3 hours later, a representative from the store called to explain and apologised for the delay. I requested a refund for the unavailable item and delivery of the available materials, as my electrician had already lost half a day waiting. I was promised delivery within 45 minutes, yet later discovered that the driver was still in Strubens Valley and had not even collected my order from Edenvale. I then requested a full refund and was told someone would be sent to deliver my refund. Given the lack of trust and broken commitments at that point, I decided to rather wait for the material to be delivered. Eventually, my order arrived just before 3:00 PM — nearly a full working day lost. I incurred a cost of R4,500 for the electrician who spent the entire day on waiting. As a small business owner, time is money, and this delay caused serious disruption to my operations. This situation could have been completely avoided had I simply been allowed to purchase the available items in-store, as I originally planned. Given the circumstances and the financial loss your service failure has caused, I am requested that ACDC covers the cost of the electrician’s invoice, they refused amd intead promised offer a discount on my next piurchase which will never happen...
53 replies
97 months ago
UNPAID CLAIM SINCE AUGUST 2017
I am a small business owner and have been insured with Outsource for 8 years. My geyser burst in August 2017 and my furniture was damaged. I put a claim and Outsurance appointed a Trademark Construction to do the repairs. They contacted me and we agreed on the work to be done. Subsequent to that I never heard from them. I have been following up on this matter I sent a number of emails and called the contact center to enquirer about the status of my claim. The last email received from Outsurance stated that the completion date would be 1/3/2018. My last communication with Trademark Construction was on 26 February, to date I am still waiting. Im am very disappointed with the service
53 replies
106 months ago
BAD CUSTOMER SERVCE
<p>Worst experience ever I regret the day I walked in the door of this Travel Agency. No travel advice even on request, poor customer service, poor communication. I saw all the signs but chose to ignore them....</p> <p><br />I booked my family holiday and paid R65 000. I asked for critical travel advice, no advice was given whatsoever. I was informed that it's my responsibility to familiarise myself with travel regulations. We missed the flight due to unabridged certicates, an issue which should have been adviced of when I asked for travel advice. We and had to re book from our pocket as they were unable to secure a flight 2 days later. <br />We we were booked in a low quality hotel leaking roof and construction taking place and ended up cancelling and moving to another hotel thus making a second booking from our pocket despite having an international travel agency... We asked for refund and breakdown of cost and we assured that it will be done . <br />6 weeks later R9 000 from R65 0000 was refunded without any explanation whatsoever. What happened to the R56 000? We work hard for our money and will not allow daylight robbery. <br />I want my money back and explanation of breakdown of cost...</p>
0 replies
120 months ago
APOULLING SERVICE
<p>I have been trying to change details on my Sanlam Sky cove since 2015 June, I have spoken to call center consultants, sent sent a number of emails, even contated the customer service department but I have not received any help. My concern is Salam debits my account for premiums every month for the last 20years....I am very dissapointed with the kind of services.</p>
371 replies
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4 (100%)