ACDC Express
Verified Business
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
17h 37mReply Time
-100 NPSUnlikely
Replied to 83% of negative reviews
Reply time on negative reviews: 20 hours 54 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
17h 37m
NPS Score
-100
Recommended: Unlikely
Replied to 83% of negative reviews
Reply time on negative reviews: 20 hours 54 min
Review Distribution
1.9|8 Reviews
May '25 - Apr '26
5(12.5%)
4(12.5%)
3(0%)
2(0%)
1(75%)
5(12.5%)
4(12.5%)
3(0%)
2(0%)
1(75%)
Frequently Asked Questions About ACDC Express
ACDC Express has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. They reply to 83% of negative reviews, typically within 20 hours 54 min. Hellopeter has tracked ACDC Express across 155 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLH
JL
Jaco L
1 reviews | Active since Jan 2020
18 Sept 2025, 22:12
Failure by ACDC to reimburse for faulty bulbs
I bought 8 day / nigh light bulbs recently at ACDC Express, Centurion. Not one worked as they all flickered. I called ACDC and they told me to bring them in for testing. I did so on 18 September 2025. They found the same problem. However, they first told me no refunds. When I insisted, as I already bought other bulbs, they said I would only be reimbursed for the ones I had the carton box around the bulbs, as the manufacturer would not accept it - they are the manufacturers as their logo appears on the bulbs!!! They therefore only reimbursed 3 bulbs and said that I can only exchange the others for the similar bulbs - then they said I must come back as they did not have stock!! I took my money for the 3 bulbs and left, leaving the other bulbs there. Hvaing been there more than an hour to try and resolve, no manager came out and I was left dealing with junior staff running between me and their managers.......!!!
Helpful (0)
|Replies (0)JL
Jaco L
1 reviews | Active since Jan 2020
18 Sept 2025, 22:12
Failure by ACDC to reimburse for faulty bulbs
I bought 8 day / nigh light bulbs recently at ACDC Express, Centurion. Not one worked as they all flickered. I called ACDC and they told me to bring them in for testing. I did so on 18 September 2025. They found the same problem. However, they first told me no refunds. When I insisted, as I already bought other bulbs, they said I would only be reimbursed for the ones I had the carton box around the bulbs, as the manufacturer would not accept it - they are the manufacturers as their logo appears on the bulbs!!! They therefore only reimbursed 3 bulbs and said that I can only exchange the others for the similar bulbs - then they said I must come back as they did not have stock!! I took my money for the 3 bulbs and left, leaving the other bulbs there. Hvaing been there more than an hour to try and resolve, no manager came out and I was left dealing with junior staff running between me and their managers.......!!!
0
Replies (0)MM
Matshidiso M
1 reviews | Active since Jan 2020
29 Aug 2025, 12:30
POOR CUSTOMER EXPERINCE
I am writing to formally lodge a complaint regarding the poor service I received following my purchase of electrical materials from your Strubens Valley branch on Wednesday, 6 August. My electrician, a regular client of your store, had obtained a quote for the materials needed for my project. Although I had the option to buy the materials from a supplier just 10km away from my business in Mondeor (at a slightly lower price), I chose to support your store and travelled over 30km based on my electrician’s recommendation and the trust he had in your services. Upon arrival, I discovered that half the materials on the quote were not in stock. Initially, I intended to buy what was available and source the rest elsewhere, as I had already scheduled the electrician for work on Thursday, 7 August. However, the sales team at the store convinced me to purchase everything from the store, assuring me that they would arrange for full delivery of material by 9:00/9:30 AM the next day. To my disappointment, the delivery did not arrive as promised. At 9:47 AM, I had to call and follow up, only to be told that the driver was still in a process of collecting stock from the Edenvale warehouse. At 11:26 AM, I followed up again and was informed that one of the items I had paid for in full was actually not available and would only arrive in about five days — with no confirmed ETA. I had paid 100% for the order and had to chase after my order...and no one from ACDCs side proactively communicated the delay. At 11:46 AM, approximately 3 hours later, a representative from the store called to explain and apologised for the delay. I requested a refund for the unavailable item and delivery of the available materials, as my electrician had already lost half a day waiting. I was promised delivery within 45 minutes, yet later discovered that the driver was still in Strubens Valley and had not even collected my order from Edenvale. I then requested a full refund and was told someone would be sent to deliver my refund. Given the lack of trust and broken commitments at that point, I decided to rather wait for the material to be delivered. Eventually, my order arrived just before 3:00 PM — nearly a full working day lost. I incurred a cost of R4,500 for the electrician who spent the entire day on waiting. As a small business owner, time is money, and this delay caused serious disruption to my operations. This situation could have been completely avoided had I simply been allowed to purchase the available items in-store, as I originally planned. Given the circumstances and the financial loss your service failure has caused, I am requested that ACDC covers the cost of the electrician’s invoice, they refused amd intead promised offer a discount on my next piurchase which will never happen...
Helpful (0)
|Replies (0)MM
Matshidiso M
1 reviews | Active since Jan 2020
29 Aug 2025, 12:30
POOR CUSTOMER EXPERINCE
I am writing to formally lodge a complaint regarding the poor service I received following my purchase of electrical materials from your Strubens Valley branch on Wednesday, 6 August. My electrician, a regular client of your store, had obtained a quote for the materials needed for my project. Although I had the option to buy the materials from a supplier just 10km away from my business in Mondeor (at a slightly lower price), I chose to support your store and travelled over 30km based on my electrician’s recommendation and the trust he had in your services. Upon arrival, I discovered that half the materials on the quote were not in stock. Initially, I intended to buy what was available and source the rest elsewhere, as I had already scheduled the electrician for work on Thursday, 7 August. However, the sales team at the store convinced me to purchase everything from the store, assuring me that they would arrange for full delivery of material by 9:00/9:30 AM the next day. To my disappointment, the delivery did not arrive as promised. At 9:47 AM, I had to call and follow up, only to be told that the driver was still in a process of collecting stock from the Edenvale warehouse. At 11:26 AM, I followed up again and was informed that one of the items I had paid for in full was actually not available and would only arrive in about five days — with no confirmed ETA. I had paid 100% for the order and had to chase after my order...and no one from ACDCs side proactively communicated the delay. At 11:46 AM, approximately 3 hours later, a representative from the store called to explain and apologised for the delay. I requested a refund for the unavailable item and delivery of the available materials, as my electrician had already lost half a day waiting. I was promised delivery within 45 minutes, yet later discovered that the driver was still in Strubens Valley and had not even collected my order from Edenvale. I then requested a full refund and was told someone would be sent to deliver my refund. Given the lack of trust and broken commitments at that point, I decided to rather wait for the material to be delivered. Eventually, my order arrived just before 3:00 PM — nearly a full working day lost. I incurred a cost of R4,500 for the electrician who spent the entire day on waiting. As a small business owner, time is money, and this delay caused serious disruption to my operations. This situation could have been completely avoided had I simply been allowed to purchase the available items in-store, as I originally planned. Given the circumstances and the financial loss your service failure has caused, I am requested that ACDC covers the cost of the electrician’s invoice, they refused amd intead promised offer a discount on my next piurchase which will never happen...
0
Replies (0)MR
Marnus R
1 reviews | Active since Jan 2020
7 Aug 2025, 14:35
ACDC Polokwane bad service. Stay away!!!
I'm very disappointed in the service that I as business owner received at ACDC Polokwane and also the financial team at acdc. They owe me about R5000 and struggling to get my money back deu to bad service and pathetic excuses.
Helpful (0)
|Replies (0)MR
Marnus R
1 reviews | Active since Jan 2020
7 Aug 2025, 14:35
ACDC Polokwane bad service. Stay away!!!
I'm very disappointed in the service that I as business owner received at ACDC Polokwane and also the financial team at acdc. They owe me about R5000 and struggling to get my money back deu to bad service and pathetic excuses.
0
Replies (0)EB
Eden B
1 reviews | Active since Jan 2020
11 Jul 2025, 11:07
Non-Payment of Salary and Commission – Unacceptable & ********
My husband works for ACDC Express Woodmead, and we are extremely disappointed by the company’s failure to honour its obligations. • His May commission has not been paid (now over a month late) • His June salary and June commission are also outstanding • We were told payment was made on 30 June, but nothing has reflected, and we’ve received no proof of payment • The company has been completely unresponsive, and this is a clear violation of the Basic Conditions of Employment Act We are escalating the matter to the CCMA, the Department of Labour, and other authorities. This kind of treatment of employees is unacceptable, and we’re posting here to warn others about working with or for this company.
Helpful (0)
|Replies (0)EB
Eden B
1 reviews | Active since Jan 2020
11 Jul 2025, 11:07
Non-Payment of Salary and Commission – Unacceptable & ********
My husband works for ACDC Express Woodmead, and we are extremely disappointed by the company’s failure to honour its obligations. • His May commission has not been paid (now over a month late) • His June salary and June commission are also outstanding • We were told payment was made on 30 June, but nothing has reflected, and we’ve received no proof of payment • The company has been completely unresponsive, and this is a clear violation of the Basic Conditions of Employment Act We are escalating the matter to the CCMA, the Department of Labour, and other authorities. This kind of treatment of employees is unacceptable, and we’re posting here to warn others about working with or for this company.
0
Replies (0)VV
Vanessa V
1 reviews | Active since Jan 2020
17 Jun 2025, 10:55
No customer service and still no pump
Company ACDC Express - Secunda A submersible pump was purchased from the aforementioned company. The said pump was faulty and was sent back for repairs to the aforementioned company. The pump was returned after repairs. However, the pump is still not operational. The faulty pump was sent back again for repairs. To date, there is still no pump. The said pump must be replaced. The current delay is due to the CEO of the company being abroad. The replacement of the faulty pump cannot take place as the CEO is currently overseas. This situation has been ongoing for approximately 2 months.
Helpful (0)
|Replies (0)VV
Vanessa V
1 reviews | Active since Jan 2020
17 Jun 2025, 10:55
No customer service and still no pump
Company ACDC Express - Secunda A submersible pump was purchased from the aforementioned company. The said pump was faulty and was sent back for repairs to the aforementioned company. The pump was returned after repairs. However, the pump is still not operational. The faulty pump was sent back again for repairs. To date, there is still no pump. The said pump must be replaced. The current delay is due to the CEO of the company being abroad. The replacement of the faulty pump cannot take place as the CEO is currently overseas. This situation has been ongoing for approximately 2 months.
0
Replies (0)VS
Vincent S
1 reviews | Active since Jan 2020
6 Jun 2025, 10:03
Zander le Grange, a phenomenal asset to the ACDC brand!
Zander le Grange from the Nelspruit branch of ACDC is a phenomenal sales person. I have been lucky enough to be assisted by him on several occasions and have been surprised by his extensive product knowledge, great listening skills and the creative problem solving abilities. Zander has even gone out of his way to make sure I received items after hours when I wasn't able to make it on time to pick them up. I don't shop around, I prefer dealing with people like Zander who are committed to their work and deliver on their promises. You will be hard pressed to find retail workers of Zander's calibre in the Lowveld. I have referred other people to Zander for all their electrical needs, and every single one of them agrees with me, that he is great. I hope that his dedication and hard work aren't in vain and that he is recognised by his company and colleagues accordingly.
Helpful (0)
|Replies (0)VS
Vincent S
1 reviews | Active since Jan 2020
6 Jun 2025, 10:03
Zander le Grange, a phenomenal asset to the ACDC brand!
Zander le Grange from the Nelspruit branch of ACDC is a phenomenal sales person. I have been lucky enough to be assisted by him on several occasions and have been surprised by his extensive product knowledge, great listening skills and the creative problem solving abilities. Zander has even gone out of his way to make sure I received items after hours when I wasn't able to make it on time to pick them up. I don't shop around, I prefer dealing with people like Zander who are committed to their work and deliver on their promises. You will be hard pressed to find retail workers of Zander's calibre in the Lowveld. I have referred other people to Zander for all their electrical needs, and every single one of them agrees with me, that he is great. I hope that his dedication and hard work aren't in vain and that he is recognised by his company and colleagues accordingly.
0
Replies (0)iW