imran J

Capital Zimbali - Poor Service & Communication and water issues

I regularly stay at Capital Zimbali for many years, even before Capital took over the hotel. My last stay this weekend is possibly be my last. I had no water in my garden apartment on Saturday 20 April. I called maintenance at around 15:00 to inform them i have no water, but i did inform them i will be taking my kids (9 year old daughter & 12 year old son) to the pool so they can attend to it and hopefully i get water when i am back. i get back to the room 17:15, the water is back, but only cold water. I wait until 17:45 / 18:00 to check if the hot water comes back before i make the call. They tell me maintenance is attending to it. now my kids are feeling cold and we have a dinner reservation at 20:00. i call the hotel reception at 19:00 to speak to the manager on Duty, got pushed from pillar to post, never spoke to any manager. At 19:15 the reception call me to inform me that maintenance is coming to the room, i did remind him my kids are cold and we need to leave for dinner. No one came to my room. i changed the kids up and left for dinner. When i get back around 22:00 the cold water is not there anymore. So back to square one. No water again. the next morning i do get hot water. When i am checking out on Sunday, i ask to speak to the manager, a white guy from the back office comes out. i explain to him my story. All he says was there was water issues on Saturday, someone is lying (When i called in the many times this was not mentioned to me, only thing mentioned was maintenance is coming to check) The manager also said they left flyers outside the rooms to inform the guests of the issue ( i also did not get the flyer and i asked my kids if they saw a flyer incase i missed it, they did not see anything either). it was just a sad story by the manager who did not seem to care about me and my issue. There was no compensation or anything. Just a half hearted apology from the male manager The Capital Zimbali is not cheap. My room was R3500 a night. So to pay that much, not get hot water for majority of the pool day and no proper communication and no compensation. i definitely wont be going back