RN
Rasi N
Active since Jun 2013
4
Reviews
0
Industries
Reviews
4 reviews13 months ago
Distasteful and unprofessional service.
I registered to complete my MBA on the 04/02/2025. I have previously studied with MANCOSA and received fairly efficient service, but unfortunately, the service has deteriorated tremendously. I did not want to pursue the hellopeter avenue, but sadly, I had no choice. I'm unable to speak to any management. There is no accountability and responsibility. I even visited the branch in Centurion but to no avail. The response and sharing of crucial information is rather distasteful. I submitted my topic submission and after almost three weeks I received a proper reply on the way forward due to the back and forth.
0 replies
103 months ago
Deplorable Service
On the 10/10/2017 my residential retaining wall collapsed due to the severe storm experienced in KZN. I immediately contacted ABSA and registered my claim. The relevant service provided contacted me and we arranged a relevant site inspection to determine the relevant quotation. Once that was completed I awaited feedback from ABSA which was not forthcoming. I decided to contact them during the course of the following week and they had indicated that they were awaiting the relevant quote. I then proceeded to call them on numerous occasions and they indicated they were still awaiting for the quote to be loaded. This was becoming increasingly frustrating as nobody was taking responsibility. I had spoken to Nicolene from the ABSA claims on the 18/10/2017 and she indicated that they were still awaiting the claim. I then called on the 23/10/2017 spoke to Charlene and she promised to call back to provide feedback, but that did not materialize. I then called on the 24th and 25th and spoke to Ricky and Joseph and they also indicated that they will try and resolve. This also did not materialize. I then called on the 26/10/2017 and spoke to Hector and he also indicated that he will ascertain feedback and inform me accordingly, unfortunately nobody from ABSA contacted me. The called on the 27/10/2017 and spoke to Angelene and she indicated that she will request her manager Daphne to call, as I had requested to speak to the manager. I waited and once again not call was forthcoming. I am still awaiting feedback from ABSA and nobody has contacted me thus far. This type of service is totally shocking and rather distasteful. At present my premises is being compromised due to the wall collapsing and I have stressed this on numerous occasions. This type of service is not in keeping with the relevant ABSA philosophies. Its rather unfortunate that I have to resort to such measures to receive a valid response. The one star rating is rather complimentary to ABSA for the service that i have been receiving.
183 replies
122 months ago
9 Month wait for Unabbridged Certificate
I applied for the above certificate in July last year. I was scheduled to do an overseas trip in January,unfortunately the birth certificate did not arrive. I have been phoning on a continuous basis however I have been told they are still investigating the delay. Thus far i have not received the certificate. The is absolutely distasteful. How long must I wait further as i want to travel and connot do so.
0 replies
128 months ago
Poor Service
On the 11/10/2015 i noticed that my geyser was over flowing at a rather rapid rate. I therefore contacted the ABSA Home Insurance Call Centre to register a claim only to be told my policy does not exist bearing in mind that I have been with ABSA for 20 years and my relevant premiums are paid on time. To my amazement I was told they would send a plumber out however I need to pay the bill which will be refunded at a later date. This I found to be rather unprofessional. I declined to do this for the simple reason was that if the geyser had to be replaced I would not have the money to replace the geyser. I contacted the call centre on Monday(12/10/2015) and they were able to find, by some miracle,my policy and it was duly attended too. I then requested to speak to the manager ,Pauline ,however she was not available. I then left my contact details hoping she would contact me. She has not contacted me thus far which is rather unprofessional.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (50%)
1 Star
2 (50%)