SR
Steve R
Active since Jun 2013
2
Reviews
0
Industries
Reviews
2 reviews94 months ago
Worst ever Service - No consideration for Customers
This is a public service that might help any future buyers from Infinity Auto in Boksburg make an advised decision before they procure a vehicle from this Company... My Wife and decided to buy a BMW X1 from Infinity Auto that's when it all Began.. 01 June 2018 Finance was approved 02 June 2018 we went to the dealership so that we can Test drive the vehicle, this was pre-booked and they were well aware that we are coming in... We arrived and the Vehicle had no Petrol... There's a Petrol station just a few meters down the Road but we were instead told to go home and come Back on Monday 04 June 2018 04 June 2018 we arrived and test Drove the vehicle and all went well. Contracts were signed but we couldn't take Delivery as the Road Worthy assessment shop was fully booked.... 05 June 2018 we collected the car still without a Roadworthy Certificate.... 06 June 2018 vehicle was collected and roadworthy done.... 09 June 2018 vehicle had an oil leak.. Called and was told vehicle will be sorted on Tuesday - 12 June 2018 12 June 2018 vehicle was collected and I was assured that there is no Oil leak... I didn't have to wait for a few days. Got home parked it and when I moved it the same day.... OIL on my Driveway... Called and complained AGAIN!!!! Vehicle went back in not sure what the date was but it was between the 14 June 2018 - 17 June 2018. The vehicle came back and I was told that all is well and there's no issues now..... When I checked the car the oil leak was gone.. So I'm happy that now the vehicle is sorted.... 23 June 2018 While i was I get a Call from my wife... The Coolant/Water indicator is giving a warning... I tell her to fill it up with water and Monitor it daily till I get back... 02 July 2018 I contact Infinity Auto AGAIN!!!! *Whats-app* inform them about the issue and I'm told to bring the car in and it will be fixed.. by this time I'm not sure whether I'm working for Infinity Auto as a Driver taking leave and driving back and forth between my house and Infinity auto.... 03 July I get a Whats-app - Response saying bring the Car in on the 04 July 2018 04 July 2018 Vehicle goes in and I'm informed it ready and all is well... By now I'm sitting there looking at the calendar planning my next leave request for the next thing that goes wrong with the car.... Either on the 06 July 2018 or 07 July 2018 I called the sales person Mr Jason Ratcliff and express my De-satisfaction and before he even says "Bring the car in" i cut him off and told him how I really felt about the service I received and that I will take the car in and have it fixed as they don't really care. Vehicle went in and 2 hours later I was called and told the Authorize the installation of a new Thermostat as the one in the vehicle was faulty. Gave authorization and vehicle has been running fine now without any issues. I do not want anything from Infinity Auto, I want people to know what they are getting themselves into when dealing with this company. They are only in it for the Money and once that's done you will have endless nightmares. I practically spent most of my June debating with the Dealership going back and forth to them for something that I paid for. Beware and Do your Research before buying from them. They have very poor after care customer support
0 replies
122 months ago
Great Service Rep
Great Retention rep. Took time to understand my query and explained everything clearly. She went the extra mile and made sure I was happy with the policy changes. <br> <br> Great attitude and Very friendly.
75 replies
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5 Star
1 (50%)
4 Star
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3 Star
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2 Star
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1 Star
1 (50%)