Sean C

KTM Duke 390 awful product worse customer service

I bought a KTM Duke 390 on the 29th of October 2021. I reported via email to Raceworx KTM on the 31st of October 2021 (2 days later) that the bike switches off engine power and electronics. My bike has been collected 4 times from my home and I have taken it in twice, once for the tun in service. Nothing has changed in my experience, the bike continually loses power and my concern is losing power and electronics and am then involved in an accident. It is unsafe and I think to ride it is potentially fatal due to the loss of engine power and electronics. The worst is Raceworx or KTM have made no attempt to come to some sort of compromise or deal. They do not keep me informed of anything, and the new workshop manager says he can confidently say that my R92 000 motorcycle is now working like it should. I have heard that same story 5 times before. Does KTM just not worry about the products they sell their customers or the danger they invite on the rider of their products when they sell a faulty bike. Do not buy any KTM products, there is no quality control and no-one at KTM cares that they are not selling you the product you are paying for. Every month I must still pay my loan, but they are not prepared to talk, not even with the MIO involved.