HP
Hein P
Active since Jul 2013
2
Reviews
0
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Reviews
2 reviews22 months ago
Very Good Service
Wandri helped us sort out all the required documentation for our business banking. She helped us get the stamped bank statements, which some of the banks rejected because of a QR code. She pushed to get everything done as fast as possible.
0 replies
103 months ago
Unable to request a cancellation when contract expires at MTN.
The first time I contacted MTN, they told me my contract ends 2017-10-30. I requested that they put in a request to cancel after that time and switch me to prepaid. They refused and said I should call back on the 18th October, this is when my airtime gets loaded. I tried calling on that day over the weekend without success. I was waiting on the phone for more than 2 hours. Then on the Monday I tried again, waited 15 minutes and got through. I ask them to put in a request to cancel and they were unable to do that. They told me I must call again on the 30th October. I find this kind of service mediocre and will not do business with MTN in the future. In fact I'm cancelling everything I have with MTN. I suggest MTN changes their process for cancellations.
61 replies
Review Distribution
5 Star
1 (50%)
4 Star
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3 Star
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2 Star
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1 Star
1 (50%)