LL
lianey L
Active since Aug 2013
14
Reviews
0
Industries
Reviews
14 reviews8 months ago
My parcel has been in Nelspruit onboard courier vehicle for 5 days (since Monday) today is Friday. Wednesday was called and told they will deliver Thursday. Nothing delivered. I phoned them today (Friday) amd asked they claim they had vehicle problems amd
Worst of the worst - empty promises and lies about delivery
0 replies
12 months ago
Very helpful and fri...
Very helpful and friendly service.
58 replies
12 months ago
Faron Bedwell was assisting me with a claim and kept me informed during the whole process
Faron Bedwell was assisting me with a claim and kept me informed during the whole process. Stress free and reliable claims. Thank you Faron. You are great🩷
58 replies
19 months ago
Horrible!
I made a booking and paid for it on 19 July. Yesterday I contacted the establishment to add a extra day to the booking and to my surprise they could not locate my booking that i made through hotel.com. The establishment said there had occurred a double booking and that I should cancel the booking through hotel.com. its been going back and forth with hotel.com and all they say is that they cannot get hold of the owner therefore cancellation policy stands. This is appalling as I didn't make the double booking and i didn't choose to cancel the booking but between hotel.com and the establishment its a struggle to get a refund. They say one thing and do another thing. So basically they just expect you to write off money for booking they couldn't honour.
0 replies
36 months ago
Maurice has given good advice
Maurice has given good advice. Excellent service. Thanks🙂
53 replies
77 months ago
Claim been unresolved for 13 days
I have paid a paediatrician upfront and submitted my claim to medhsield on the 2nd of Dec already. I received the following confirmation email: 021219QS95P3 Expected query resolution time for emails: 5 working days from date of receipt, excluding weekends and public holidays. Should additional information be required, resolution time may be extended. Please note that if you e-mail a current claim, the claim is printed and sent for processing and the query closed without feedback. An SMS acknowledging the receipt of the claim is then sent to the principal member as proof that the claim was captured within the 5 days claim received turnaround time. It is now 13 Dec (11 days since i submitted my claim) and i have not even received an sms or any feedback regarding my claim. I have sent emails and i just receive the same confirmation email (having to wait 5 days for feedback) I upgraded my scheme and am starting to regret it. Please sort out my claim and let me know what are the current state of my claim back. Thanks
122 replies
82 months ago
Not a competitive medical aid
I had an emergency with a blocked bladder a few weeks ago and at around 1:30 am arrived at casualties Mediterranean Clinic for assistance as I am currently pregnant. I went to medi clinic seeing that this is the network hospital for medshield. When it came to claiming from medshield they only paid for the hospital (R715) and refused to pay the dr himself who was on duty at that time. I sent them an email and they claimed he is not a network Dr. I don't understand how the Dr are not on their network yet he works at medshield's preferred network hospital. This is really pathetic as you cannot choose a Dr to assist you when you have an emergency and need to go to casualties. I have sent mails and they seem very little interested to solve the issue. A real no-care attitude. When I also accepted to take out the Medshield medical scheme their representatives misinformed me about information especially about benefits on my scheme (as I was honest enough to tell them I am planning on getting pregnant) I was assured that as long as I choose a network option there would be no co payments. So when the time came for my sonar only to realize they have NO gynae listed on my medical scheme and there would be co payment regardless. I then suggested that I upgrade my medical scheme to the better option as this was not the info I received before agreeing to go with medshield and they refused and said that can only be done end of the year. Yet I have seen it be granted to some members on reviews before. I don't understand this as I, the client never received the correct information from the beginning. They hardly pay for anything. If they covered 50% of total costs that would be alot. Really disappointed ad frustrated with this company. You cannot resolve an issue quickly and effectively as you send emails asking questions and the turnaround time for feedback is up to 5 working days. Then they don't answer all the questions you asked in the first place and you have to re send an email and wait another 5 days to get feedback leaving you with unresolved queries for too long. I wouldn't recommend this medical scheme at all. They just want to take your money and after that they don't seem to care about you further as long as they have their money.
161 replies
85 months ago
No one listed on network option
I took out a network option last year around Aug. I am now 5-6 weeks pregnant and the drs listed on the network option does not cover pregnancy at all. And there is also no gynae on the option list. I have tried reasoning with medshield members to at least then let me upgrade my medical aid to a non network option but they refused. What am I supposed to do if there is no GP on my current list that handles pregnancy and if he there are not one gynae listed on the option list. I was told that I need to go to a Dr to refer me to a gynae but there will be co-payments. Why is there co-payment when the medical aid won't list a Gynae to the network list. This is not what I was told before I accepted the medical aid quotation. Really frustrated.
112 replies
92 months ago
Worst customer service!
My vehicle payment has been up to date. All of a sudden i received sms that i have skipped a vehicle payment (which i haven't) i contacted a absa member and informed me that my premium has gone up with almost R600. I asked why wasn't i informed the FIRST time my premium was short paid as it is now outstanding with an amount of almost R4000.00 and he said i must contact client care regarding this and i sent an email a week ago with NO response from them. Also, i have not been notified of the payment increase. They said that tey sent it via postbox and i even sent them proof of the last letter i received in april 2018 stating a premium decrease (which wasn't much, around R20) and i have been paying around R45 more than supposed on my vehicle finance each month! Absa, please stop sms'ing me that i have outstanding payment on my vehicle as i have not. All payments were up to date! I was NOT informed of any payment increases and therefore will NOT be held liable for R4000 outstanding amount. It was not my mistake, but yours! If i have been notfied i would have paid the required installment. As i am getting no response from anyone via email. Hopefully i will get a response now!
105 replies
92 months ago
No communication
Ok. So last week monday fnf stopped at my house to pick up a parcel of which i was not informed beforehand so i didn't have the parcel ready. Driver said he will be back on wednesday. Never came. On friday i phoned nelspruit branch and they said i must phone the driver. I did, but his phone was off so i sent an sms. No reply. Monday sent another sms, no reply. Emailed another source in fnf who told me she would investigate what was going on but never receivd any feedback of which i sent 2 emails to with no response. I am not a person to badmouth a company on a internet platform but seems like this is the only way you will get a response and be assisted. NelspruiT branch emailed me earlier the week to request a contact nr of us which nothing came of. By the way, it is now Thursday, so almost 2 weeks had no response to resolve the issue.
105 replies
Review Distribution
5 Star
4 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.142857142857143%)
1 Star
9 (64.28571428571429%)