AV
Aarti V
Active since Aug 2013
6
Reviews
0
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Reviews
6 reviews95 months ago
Lancet Linmed Sr. Karen Needs communication and ethics training
Sr. Karen at Linmed is very rude and has no client care s****s. Let alone basic patient care, she has no morals and ethics. Insults people, refuses to take constructive criticism and cuts one off rudely when speaking to them. Very poor communication s****s and extremely poor customer care.
106 replies
126 months ago
Frustrating to deal with management.
On the 12th Nov Tracey- Lee advised that she would speak to 'Vitality Corporate' and see if she could expedite their service and will revert to me. To date, I have not heard from her. <br> Vitality did finally get back to me last week and said that unfortunately we would need to sort the refund of the joining fee with Virgin Active. Money was paid to Virgin Active so we expect a refund from them. <br> I wrote to gym manager Alida on Friday the 27th Nov requesting that she transfer our gym membership to K90 (since they unable to refund our joining fee), she has not responded to date. Previously when we complained about the service at the gym, she willingly offered to transfer us so she could wipe her hands off us, and not deal with the issues at the gym. About a week ago, she referred us to a call centre who advised us that Alida could have done the transfer without a charge being raised. Still waiting to hear from her since Friday morning. <br> Has my husband's refund been processed as Alida said he would not be charged and money was still taken off his account? Will I get a refund as well? Could you kindly call me to discuss our termination of contract and refunds? <br>
75 replies
127 months ago
Self-defence suspension
Husband Suspended for 3 months in self-defence incident. No joining fee will be refunded as Jacques - regional manager says that they have camera footage & he could have walked away at some stage after being attacked. We were told by Alida - manager that there was no camera footage. Where did it appear from all of a sudden? We have requested to view this but were told that we not allowed to??? They won't refund so we can't go elsewhere. Their letter states that after 3 months they will decide if we can return so there is no certainty. Do we wait around and the following gets affected:<br> - Fitness level<br> - Vitality status<br> - Membership, as if you don't use the gym a certain number of days, they will terminate your membership & one will have to pay the joining fee again to be re-instated.<br> Virgin Active does not want him there for 3 months (or until they decide) but wants to retain his membership - Does not make sense. <br> Robyn, kindly call me to discuss as Jacques said that he will not be able to discuss or entertain any further queries. <br> Also- No response as to why abusive man did not get suspended in another incident that we wrote about. Was told by Robyn we will receive a call.
75 replies
127 months ago
Super friendly efficient staff & well run gym
I would like to congratulate the gym manager as her staff is well trained, friendly and efficient. The equipment is clean and clearly marked. Instruction and rules are well posted and patrons follow through processes which I presume is so as staff orientate new members. Wish I joined K90 in the first place.
75 replies
128 months ago
Self-Defense Suspension
My husband has been using gyms for over 20 years & been a member with Virgin Active & Planet Fitness Bryston & Melrose Arch. We have NEVER experienced what we did. We spoke to staff & management a few times explaining that people do not know how to use the super circuit. Someone who did not know the rules asked my husband to vacate the equipment he was using. My husband did not, and referred him to reception, to be explained how it works. The man persisted & insisted he moves. Eventually the man started pushing my husband, I came in between & he still kept pushing. He started hitting my husband & they dropped onto the stepper. My husband defended himself & is now suspended from the gym. Gym patrons & staff were witness to the incident. I requested that the manager views camera footage. To my surprise, there were no cameras at the super circuit. Alida and Karen Gordon said that he is suspended as he was in a fight. My question is this: Do you suspend people who were defending themselves & tried to avoid it? We made a few requests to have clear usage signs prior to this when we saw problems & reported it. Even now after this, Alida showed irritation when I requested this. FAIR?
75 replies
136 months ago
Bad Attitude and Dishonest Rude Manager - Diane
My husband looked on the Valentines tab on Groupon and called to book for Valentine's weekend. Fortunate (a reservationist) at Hulala made a booking. She sent confirmation but the price was not as advertised. We paid Groupon, forwarded the voucher as proof of payment to which Fortunate replied 'We do not take Groupon bookings on Valentines. We called and asked why as this was advertised on Groupon for Valentine's. Fortunate put us through to manager Diane who rudely said that they cannot assist as this is their busy time and the allocation for Groupon was full. This was contradictory to the email received from Fortunate that said 'they did not do Groupon bookings for Valentine's' <br> Diane the manager on duty did not allow us to speak or discuss this with her. She shouted at us like we were children. She said that Fortunate is not from English background and hence conveyed incorrect information. She did not ask us to send the email we received from Fortunate to see what was said. She consistently lied and said that they full for the Groupon allocation. She said that if it made us happy, we can post our experience on all social media, She Does Not Care! <br>
0 replies
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5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
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2 Star
4 (66.66666666666667%)
1 Star
1 (16.666666666666668%)