AP
anton P
Active since Sep 2013
53
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0
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Reviews
53 reviews2 months ago
Checkers & Checkers Hyper - Shame on you !!!!!!
Checkers 60/60 and Checkers Hyper have had App issues this week. First you couldn't order, then this morning although you put stuff in your kart there was no delivery slot available (Screenshots can be provided). I'm in IT and one can clearly see the systems issues have not been resolved. We had two Mushroom camping chairs in our kart, that we urgently needed for an outdoor function today and tomorrow. We couldn't get these delivered as the time slot on the App was totally greyed out. We tried several times and being in IT and using the App 6-7 times a week are fami**** with how it worked. Now for the Crux, Due to the urgency of us needing these items we where forced to climb into the car and drive to our closest store i.e. Northmead Mall Checkers. We managed to find the exact same chairs and proceeded to the till. As the items where rang up we noticed a R200 difference. When questioning this they tried to fob us off. We requested to speak to the store manager as R200 difference between the instore price and online was not acceptable. Mondi, first tried to fob us off as well, and the proceeded to say they can't give us the chairs at the online price we showed her. So now Checkers expected us to pay R200 more for items instore, they can't deliver due to app issues......yet us as the consumer simply have to pay more, not to mention taking time out of our day to drive to the store. We sincerely hope Checkers is going to respond to this complaint and drive it to an amicable resolution, as we love the brand and their online/delivery service as it's unmatched to anything else - KUDU's to you
1 reply
3 months ago
Apple - Wroten on the inside
I recently purchased a MacBook Air, and I must say the PC itself is absolutely amazing. It performs perfectly for what I need, and I’m very happy with the product. However, the service experience was extremely disappointing and not one that should be experienced given the amount of money I spent and Apple being a premium class product. After placing my order online, I received no progress updates at all. When you spend that amount of money, you expect basic communication confirmation that the order was received, being processed, packed, and dispatched. The lack of updates was shocking and unacceptable given this day and age........even Pudo and Postnet gives you detailed and precise updates. The trade-in process was also very misleading. The way it is advertised creates a much better impression than the reality. I was quoted R1,500 less than what I had been quoted just a week before purchasing the MacBook. It felt like every effort was made to reduce the trade-in value as much as possible. Unfortunately, my experience at the East Rand Mall store made things worse. The first consultant who assisted me was not available when I returned. The consultant who helped me instead was busy doing an online course while assisting me with my trade-in. I found this extremely unprofessional and disrespectful. As a customer making a significant purchase, I expect full attention and proper service. I was honestly close to walking away from the deal entirely, but I urgently needed a PC. In summary: fantastic product, but very poor service and a disappointing, misleading trade-in experience. I will not be returning to this store.
1 reply
7 months ago
Hello Peter can be bribed to remove bad publicity
It’s a sad day when a platform that built its reputation on being an unbiased voice for consumers appears to be directly influenced by the very businesses it’s meant to hold accountable. On Friday, I lodged a detailed complaint against Mit Mak Motors, outlining a series of events backed by clear, factual evidence. This morning, I discovered that my entire complaint has been deleted — completely wiped from Hello Peter with no trace of its existence. How is this possible, Hello Peter? How does a consumer platform — one that stands for transparency, accountability, and truth — allow this kind of interference or manipulation to take place? As a paying customer of your platform, I expect an immediate and detailed explanation as to how this could happen, and what safeguards are in place to prevent businesses from influencing or censoring legitimate consumer feedback. This experience has left me questioning not just the integrity of Mit Mak Motors, but now also that of Hello Peter — the very platform that should have protected my right to share the truth.
5 replies
7 months ago
Misleading Adverti*****t and Poor Accountability – Mit Mak Motors
Over the past few months, I’ve been following Mit Mak Motors with admiration — especially their CEO, affectionately known as Uncle Bobby. The company’s marketing, energy, and “thinking outside the box” approach have always stood out as proudly South African and customer-centric. That was, until today. After seeing one of Uncle Bobby’s Facebook marketing videos showcasing two VW Kombis, I was immediately interested in a 2022 VW T6.1 Kombi 2.0 TDi DSG 110kw Trendline (49 000 km) listed for R399 900. The price and vehicle were right in my affordability range, so I contacted Sibusiso — someone I’d previously spoken to at the dealership. To my surprise, he told me he wasn’t aware of any such vehicle. When I double-checked the Mit Mak website, the Kombi wasn’t yet listed, so I sent him the screenshot and the video directly. I also enquired via Facebook Messenger at the same time. That’s when things started going downhill. Sibusiso rep**** that the vehicle “doesn’t exist at that price” and must be an error. Moments later, the Facebook Messenger operator told me that the advertised R399 900 was actually R679 900 — claiming it was a human error. Let’s be honest — a R279 000 difference isn’t a “typo.” The numbers don’t even resemble each other. For a dealership with the accolades of Reputational Dealer of the Year 2024 & 2025, this kind of oversight is both careless and disappointing. At this level, I expect quality control, double-checking, and integrity, especially when your marketing is designed to build trust. I immediately took screenshots and a full video of the Facebook ad to ensure I had proof, as I suspected they might attempt to quietly delete or “correct” the post — which, as expected, now appears to have happened. I’ve since requested that this matter be escalated to Uncle Bobby himself, and I sincerely hope he takes this as an opportunity to uphold the transparency and authenticity the brand is known for. What I experienced today doesn’t reflect the Mit Mak Motors I’ve come to admire — and it shouldn’t be dismissed as a simple “human error.” It was misleading advertising, and it erodes the trust that so many loyal followers (myself included) have placed in this brand.
3 replies
8 months ago
*** !!!!!
Why oh why does nothing work on your portal when one WANTS to make payments related to rates and taxes. Nothing, and I mean absolute nothing works on your portal allowing us to make an electronic payment. No wonder you are so in arrears. Question : Has anyone actually tracked and measured the customer journey for electronic payments? Don't bother to answer as we have already got the answer. The ONLY means that is working is to print the bill out and pay it manually at a till........so much for using technology and making it easier for your tax payers to service their debt. And please dont come with a automatic reply where you acknowledge the problem and apologize. This has been a ongoing struggle for 3 years +. I design, build and implement customer expereince journeys, if you dont' have the ability due to everyone that's employed having a 30% passrate in matric I'll be glad to show you in basic terms, using A,B,C OR 1,2,3 how this should be done...... Just maybe if you actually got qualified people in you would see amazing upliftment in rates and taxes being paid.
0 replies
12 months ago
Shocking Lack of Customer Support Channels from a So-Called "Tech" Company in 2025
Where does one even begin? It’s 2025. We're on the cusp of the Fourth Industrial Revolution, and technology is rapidly shaping how businesses deliver customer experience (CX) and employee experience (EX). AI, hyper-personalisation, journey mapping, and omnichannel engagement are no longer “nice-to-haves” — they’re the expected baseline. Sadly, this seems to be lost on Frogfoot, South Africa’s third-largest fibre provider. Our estate in Benoni was cut over to Frogfoot fibre 7 days ago, and ever since, we’ve faced severe WiFi connectivity issues. With zero GSM signal in our area (we’re caught between two oversubscribed towers), fibre is our only connection to the outside world — and yet, we can’t even get online reliably. Now here’s the real shocker: Frogfoot’s customer service only communicates via landlines. In 2025. No WhatsApp, no web chat, no email-based ticketing, no social media support — just a landline that, in my case, I cannot use due to the GSM dead zone. When I questioned this with a service agent, I half-jokingly asked if Frogfoot was still using the Post Office too. Their response? Utter indifference. There was no urgency, no empathy, no interest in actually resolving my issue. Just a blasé attitude and a shrug. As someone who has worked as a Senior Solutions Architect for decades — consulting globally across EX, CX, and digital transformation — I find it astonishing that a company in the telecommunications sector would operate with such a dated and ineffective service model. Frogfoot, if you’re serious about staying relevant as a leading provider, it’s time to wake up. Modern CX and EX are powered by smart, accessible, digital-first support channels. WhatsApp, in particular, is widely adopted in South Africa and incredibly easy to implement. Your competitors are already there. If you don’t know where to begin — I’d be happy to show you how it’s done.
5 replies
12 months ago
Wesbank - Suzuki Mobile Finance - Severely flawed application process
I'm SOOOOOO frustrated it's hard to try explaining something that should be in place considering it's a service offering from Wesbank. The lack of process, support and failing of the entire organization is evident. We decided to take up and offer from Suzuki Mobility Finance underwritten by Wesbank. You could apply for additional financial products/services which when approved would simply be added to your existing Wesbank finance agreement. First problem - The Wesbank Suzuki Mobility Finance portal has no customer support - no contact number, no chat bot, no what's App help line. They also dont explain the process clearly and have no progress feedback what so ever......so you dont know if you have been approved and what the next steps are Second problem - Wesbank themselves as well as Suzuki isn't aware of this offering and has no clue about the process and customer journey required. Third problem - Approval was granted and we received a 10 digit voucher code. But no one seems where or by whom this needs to be redeemed. Again the process is flawed with no support of ny form. So we have been approved, and will start paying the increased amount on our Wesbank HP but there is no way to redeem the voucher for the goods.
2 replies
13 months ago
One Deal a day = G E N I U S
What is there not to like about this South-African built from the ground brand. They have excellent choice/variety and bring it to us consumers at price points that are affordable. Keep it up we love it. And lets not even get started about how this small local company has elevated customer service & after sales service to a level most enterprise companies wish they could. Absolutely astonishing !!!! To Anees and his team, thank you and please, please keep doing what you doing. We love it
0 replies
13 months ago
How can Discovery Insurance still be in business ?
We find it hard believe that Discovery Insurance are rated as one of the best short term insurance companies out there. Why do we make this statement? Be a judge for yourself with what we are about to share. Due to the value of our cars we have to fit tracking devices as it's mandatory. So we opted for the Vitality Drive option. The one where you get bucket loads of money back for driving responsibly. Problem was this device severely interfered with our cars Navigation systems (Video's and pics can be provided) i.e. Driving on a normal road yet Satnav is showing us bundu bashing through a dam at 286km/h......no ways our car drive this even down a mine shaft. Decided to contact Discovery, and they advised I can use any of the reputable tracking companies as long as they received a confirmation letter. This process was followed and confirmation letter sent August 28 last year. We where told they would pic the letter up and cancel the subscription and device. Fast forward to May 2025 and we still paying for the same device. Once we queried this with Discovery Insurance they advised that they can see the proof on the portal but that it was never actioned. They then vouched to have this refund credited to us. Two weeks later and 4 different people we have spoken to when following up the refund has still not being processes with sub standard excuses being used ranging from 1) The claimed refund was never processed properly by the agent THIS HAS NOW HAPPEND SEVERAL TIMES, 2) To system outageS and systems being offline......best part is everytime we followup we get a standard "Your claim will take 3-5 days to finilize" which has now happend 3 times in a row. My question is : How does this happen ? I'm a Senior Solutions Architect by trade and design, build and maintain these systems. So I fail to see how Discovery Insurance is failing the basics steps of Process flow and systems automation ????? Bottom line is they are eager to debit your account but the rules change quite drastically when they need to refund you for a mistake and process that failed us as the consumer
10 replies
13 months ago
Discovery Insurance needs more Prudence's
For the first time in a VERY long time Discovery Insurance has wowed us. Prudence, they need more of you and they will be world class. We absolutely love the way she assisted us with our query, Very friendly, courteous and she sure knew her products, giving us a excellent Customer Experience
1 reply
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