ND
Nicki W
Active since Mar 2009
5
Reviews
0
Industries
Reviews
5 reviews19 months ago
Sub-par experience
I've had 3 appointments so far to replace my prepaid meter. On day 1 they knew they could not fit it inside the wallbox, but yet they made two further appointments to only conclude they have to fit it outside. They also pitched on a Saturday without appointment and left a threatening letter saying my supply will be cut off if I don't cooperate within 14 days in my mailbox, NOT APPRECIATED! I'm not sure how this is the best company to be replacing meters in Cape Town.
0 replies
84 months ago
The company that does not respond
I requested for my ADSL line (managed by WebAfrica) to be upgraded, the feedback from their client portal was that it will be upgraded effective 1 May. Debit order for the increased rental went off on the 1st of May, but my line speed is still not upgraded as of 8 May. I've requested feedback and escalation to Openserve numerous times, just get a canned 'we will get back to you when the provider responds' response. This despite me paying Webafrica to MANAGE the upstream provider. Their response to this post will be 'we dont respond'. To all thinking about using WebAfrica, be careful. They also don't really respond via their channels.
56 replies
115 months ago
After sales service lacking
<p>We had about R35000 worth of electrical maintenance done during renovations to our home. This included new plugpoints and outside lights. One of the motion activated LED lights started misbehaving, causing it to stay on constantly day and night, which wastes electricity. We also had a CoC check done, and one plug installed does not have a good earth. We've requested Streicher from CSI Electrical to fix these items in August, since he installed them. He had an initial look, and said he asked the supplier about the faulty light, but since then we've had no response indicating actions to be taken on phonecalls, emails and whatsapp messages sent.</p>
0 replies
117 months ago
Great service
<p>Godfrey and PJ did an amazing job to clear our blocked drain. Using their experience they found a drain cover under 15cm of soil (we had just moved in so didn't know where all the manholes were), and removed a massive root from it.</p> <p> </p> <p>Fast and efficient, can recommend them!</p>
134 replies
130 months ago
Did not honour cancellation
I called last month on the 15th or 16th to cancel my service. My debit order goes off on the 15th of every month. Guess what it went off again this month causing my account to go into negative because I was not expecting another debit. Bank will probably charge me R100 for going into negative as well. Unacceptable!
75 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (40%)
1 Star
2 (40%)