tanya Z

Disgusted Shocking

Want to tell,not lay a complain about my experience since ive purchase this GREAT BIKE on 29th June 2021. I live in Vredenburg,West Coast area,140km from Cape Town. Bought the bike on 29/06/2021,arrived back in Vredenburg,took a ride down the road,it is max 100m,turn around and just hear the chain stuck and paddles dont want to move,there was a cable loose,just after ive bvought it and it was checked through to be ready to go. Send a message,told what happened,next day,have to drive 280km round trip at my expenses to get it fixed. Enter for the Munga Grit Cradle,got there,the friday 1st October it started,after 20;00 the weather got really bad,roads where muddy,very muddy and wet. With that great quality Shimano SLX drivetrain on,off all the mud the derailleur pulled up,upwards,into the casette and got stuck and i couldnt go any further. Thats fine,but one thing that i cant still to this day cant understand and get my head around,is that other guys,older and younger,same bicycles,just with Sram drivetrains on could finish the race and didnt even struggle 20% of what i did,some off them even had 2015 models specialized epic comp models. The week after that ive made phone calls to the specialized branch in the Paarl,Stellenbosch and eventually spoke to the manager at the head office in Stellenbosch regarding this matter,needed answers but got nothing.I also asked why did the previous models all came out with Sram GX,told me that is in the hands of specialized global to decide,they can help me with the frame work,but that wasnt the problem at all. So there i was were i was at the start again. Then in November 2021,did the Rooibos2Muisbos,100km event.Around 90km i could feel its getting more and more difficult to cycle,stopped,had a look and on the derailleur the chain came off,think at that time i did 2000km with this bike. After that it happened 4-6times,got it fixed,also at my cost again,did this at specialized table view,cycles direct. After that it was time for the Munga.Started off well,on day 3 it started to rain,roads were flooded,it was very very very bad conditions again. The two older guys,that ive cycled with from 170km on the munga,both have s-works bicycles,both Sram drivetrains didnt struggle as I did AGAIN with the muddy and the wet conditions. Ive recorded how this bicycle of mine sounded,like a tractor or something x 5000.There bicycles,dead quiet!!! On the 6th December ive send that video to cycles direct in table view,asked to send it or play it for a mechanic there,just to listen if he can maybe tell me or give me an answer of what could have cause that as the other guys bicycles were dead quiet. STILL,to this day,28 April 2022,IM STILL WAITING ON AN ANSWER!!!!!!!!!!! Meantime i thought what can still go wrong or what is wrong,is it me?Or is it the bicycle that ive purchased,i was fit that time i think,did all the prep work and alot of riding and training. Short and the long,ive replaced this whole Shimano SLX drivetrain end of January 2022,best thing ive could have done!! 19 April,late afternoon,my bicycle was dropped off at cycles direct in table view,a frind of mine from the west coast took it through to cape town.It was said the shocks service would take 5-7 working days,no problem.Ive entered for the 36One on 13th May 2022 again,so there is still prep work to be done to stay fit and be ready for that event. 21st April,send a whatsapp to find out more or less when the bike will be ready or any news when the service will be done with so that i can collect and plan a trip to cape town accordingly. 26th April,send a whatsapp message to say someone will drop off tyres for me and valves that i would like them to fit,also asked if there is any feedback regarding the shocks,i must begin to ride again,361km is not around the corner. Any case,received a "WILL do" reply,nothing nothing regarding the shocks. So,it is 5 working days already. This morning ive send a message again,still no answer regarding the shocks. Ive phoned specialized in Stellenbosch,asked a guy there that the name i have,how long does it normally took a shop to service the brain shock and shocks.He answered"2-3 working days". He gave me the number off the shop where the shocks are serviced,phoned them,the 4th time someone answered. Tell him the whole story,he phoned me back and tells me that theyve only received it TUESDAY!!!!!!26 APRIL!!!!! I could not believe that,a weeks time,i could have walked to Johannesburg in 7 days time,the two places are more or less 70km from one another. Upset is not the word,he has gone out of his way and said he will make sure the shock is serviced today and will arrange for same day delivery to cycles direct in cape town. Good that was done. So now,tomorrow i must drive through again,another 280km at my own costs. The way i feel right now,i dont want that bicycle anymore,ive been with this thing through alot,alot of negativity,NOTHING of this new bike that ive bought,gave me a little bit off pleasure. I thought the whole time that cycling and doing mtb events will give me much pleasure and joy like it was suppose to be,it was like that,until ive bought this bicycle.From Day 1 it spiral DOWNWORDS and not upwords like it was suppose to be. So a BIG THANKS to cycles direct and everyone involved. I really wish that this story can get me in the direction of Bobby Behan,i would like to hear his answer to this. I am busy getting the contact details of specialized in the USA aswell,want to tell them this fairytale aswell. In my books,NEVER is a VERY VERY VERY VERY LONG TIME,but never ever again will i ride any specialized nor s works bicycles in my life again,just now till i get other options. I wont be doing the 36One on this bicycle because off my experience,damage has be done and nothing will change my mind in any way further on from here. Hopefully there will be someone out there that will take or buy this bicycle so that i can buy me a bicycle from a place that looks after their so called clients and gives you service and put you into the right direction. On a good day i will give it -100000 out of 10 for this experience. Maybe i was just the unlucky one that got the bad out of the bundle,youll never know,but on the other hand,when it is like that you need assistence,people to put you into the right direction,help you,assist you,maybe the bicycle ive bought was not in the price range to get any help and assistence. I even was so dumb to bought bibshorts,a helmet and a bicycle for my wife aswell,this will get rid off ASAP,never will i wear any off these ever again. I can go on like this for alot more to tell all the details and the **** ive went through with all of these people,but thats it for more. I would like to know if im the only one that had these problems and this experience or are there any other people out there this also happend to. My best regards Hennis Van Zyl