Dennis S

Poor service and indifferent attitude

I'm once again frustrated & disappointed with the service received from Chipbase Montague Gdns CPT. I've been a client of the Iliad Group since 1996 (1st City Wood, Parow & then Chipbase, Montague Gdns). After 20yrs of loyal support I am fed up with the BS & indifferent attitudes of certain staff, namely Niel Mulder (Branch Man) & Willem (Factory Man). I run a small but successful business & can't deliver the level of service my clients expect when I receive such unsatisfactory service from my primary supplier. 2 Weeks BEFORE Easter holidays started I was kept waiting 7 working days for 1.3 boards. Neil blamed it on the holidays. I was kept waiting 3 working days for a 1 shelf! They couldn't assist me with a delivery because their vehicle was in for a service, yet when I passed by today @ 14h00 both delivery vehicles were present. Long lead times are blamed on workload meanwhile they have issues with machinery. I know things happen to disrupt production but be honest with clients & do what you can to assist so they don't go elsewhere. It's shameful that the Regional Manager had to call me to apologize because the Branch Man. can't / won't do it! I will be taking my biz elsewhere.