JT
Johan T
Active since Oct 2013
8
Reviews
0
Industries
Reviews
8 reviews20 months ago
UberEats eat your money and your food!!
Probably the biggest **** ever! Ordered food from KFC Wilrogate thru UberEats app for R356. 70 on order #730AB. The driver Madaliso sent a photo of where he left the food on the driveway (as the response on the app we received was, he waited 9 mins then left the food) then sent a pic to us. We went outside immediately but found nothing! Complained twice on the app only to receive an answer that there is no refund as they followed protocol! We then contacted the number 010 500 2150 and spoke to a "Shaun" wo assisted and promised that he has sent a request to refund the amount. 4 days later nothing! Phoned this number again, first someone with an american accent answered and i spent 20mins to explain, then put me thru to correct dept, indian accent, same time to explain again and tell my whole story for 3rd time, only to be told its the wrong dept, she will firward to correct dept. So far spent more than 1 hour on the phone only to be told that the customer service dept needs to resolve this, but we are not allowed to contact them!!!! Please if anyone had a simi**** experience, plse tell, but stay far away from UberEats!
0 replies
33 months ago
Total disrespect for customer
I requested a quote for two inverters, two batteries, 16 solar panels and roofmount brackets and paid immediately. Two weeks later, still no equipment received, stories range from no stock to my equipment sold to another party. Then came the reply that i was under quoted and needed to pay in the balance or take a refund. I opted for a refund which was paid the next day without apollogy as to the bad service. Sent emails to a Gary whom is never available to talk to or do not respond to my emails. Be very careful about this place, not saying its a **** but in my book the worst customer experience ever!!! Imagine buying something they quote u on, paying that amount and two weeks later being told u need to pay more or take a refund??? Total disrespect for their customers
0 replies
49 months ago
Takelot wallpaper falls short of the add
I ordered two rolls of wall paper which was advertised as 10m rolls, i received two rolls as ordered, the add says it is 0.45m x 10m. After using the first roll, i found that a roll contains only 5m and not 10m as advertised. I am very disappointed, the service up to receiving it was awesome, however, trying to find out why i received two rolls of 5m each where i ordered 10m rolls is proving to be an obstacle. I sent them a email to complain and promptly received a mail to say i must return the wall paper, how do i remove 5m of wall paper from my wall and send it back???? I dont want a refund, just the 10m paper i didnt receive!!!
0 replies
72 months ago
Telkom illegal upgrade
I have had my Telkom wifi router more than two years, i installed the Telkom app, went in to check how long before i can upgrade, only to see that i have upgraded 3 mnths ago. ***!!! I sent a email to Telkom, received two calls to try and sell me fibre data, but no one responding to my question as to who authorised the upgrade on my contract. Telkom i want an answer!!!
0 replies
72 months ago
Vodacom wants your money
My cellphone contract is out of contract since Feb 2020, why does Vodacom not stop the debit order and revert the number to a pay as you go? Full contract premiums are deducted every month!!!
210 replies
96 months ago
Still no joy from Vodacom
On 6th February I complained about one of my accounts whereby I have been charged for Blackberry internet service looooong after it should have been cancelled. I got feedback from Moddy saying that they will refund 12 mths only. Sad to say that after two months it has still not been removed and refunded. I even put another complaint on Hellopeter but no feedback from Vodacom. If Vodacom sees this, I am still waiting for this to be resolved, so now you owe me 12 mths up to February plus another 3 mths refund. Lets see what happens
53 replies
100 months ago
Customer was King
Here we go again trying to get joy out of Vodacom!!!! Since my daughter was a minor we had to take out a cellphone contract on my wife's name and I pay the account. Probably 10 years ago on the upgrade she wanted a Blackberry handset and due to the nature of these handsets we had to add BIS (Blackberry Internet Service) as a VAS. Whe she had to upgrade again, the Blackberry phones were not available and she had to take another brand. Promises were made that the old account would be cancelled in lieu of the new upgrade account. Numerous requests at Vodashops fell on deaf ears, requesting accounts to remove it is a nightmare, they always want to speak to the account holder to verify, my daughter stays 400km from me now, so to do this is problematic. I just tried again, cancellations will not assist and transferred me to customer service, they cant help unless they speak to my daughter. What happened to one stop service and sorting the problem out. I am requesting a payback for the BIS service from the time that she no longer had the blackberry(since the upgrade) Why is it my responsibility to cancel VAS, its your network, your systems, you uploaded it, you need to cancel when no longer used! Time to move to another cellphone provider!
368 replies
130 months ago
Call centre agents with bad attitude
On 2015-08-20 at 11h23 I received a call from Vodacom accounts and spoke to a George Mtetwa. He requested to speak to my wife regarding her phone number. I knew it was due to the fact that her account payment did not go thru at the end of July. All our accounts are paid from my account and I told George that he needs to speak to me as I am the account payer. He insisted to talk to her. I kept saying that it is my account where the payments are being deducted from but he kept insisting that he needs to speak to her. He got annoyed because I kept telling him that the account is paid by me and he needs to speak to me to authorise a payment, instead he opted to cut the call short without resolving it. I requested a call back so t I can speak to another person to explain this, on 2015-08-21 I received a call from a agent that said again he needs to speak to my wife so as to get authorisation to speak to me and even tried to recite the Protection of personal information Act (POPI Act) and told me that he is going to end the conversation because he is not happy to talk to me. Is this customer service? If I could change all my accounts to another provider,I would do so now!
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
7 (87.5%)