LB
Lee B
Active since Oct 2013
143
Reviews
0
Industries
Reviews
143 reviews5 months ago
The worst medical aid scheme ever!
Following my review on Discovery Health weeks ago, whereby they responded to the effect that they will be in contact with me, that was a blatant lie, since they have not bothered to contact me at all! That is probably an automated response. Either way, Discovery Health does not care, they are only in it for our money! I have sent the documents they require several times, so Stabile could simply call me to provide me with an alternate email address if that is not working for her. She fails to do so, despite my numerous calls.
159 replies
5 months ago
Discovery Health is a waste of time and money!!!.Stabile,Stabile, please respect clients! Seek to resolve!
Following my complaint regarding Discovery Health months ago, my situation is no further resolved.. I have made numerous calls and left numerous emails (via Discovery consultants) for Stabile to call me, but she clearly has no respect, honor, empathy, or consideration towards clients. Instead, I've been going around in circles, repeatedly resending the same one document to Discovery (which they require and keep on requesting over and over again), but no matter how many times I resend it, they constantly allege not to have received, and repeatedly send me the same email requests for the document, hence having wanted to resolve the issue with Stabile, except that she ignores all my requests for a call back. Is that soooo difficult!? Discovery is really a waste of time!
212 replies
6 months ago
Discovery Health is a real farce!
Following my prior complaints about Discovery Medical Aid over the past few weeks, they still have NOT contacted me!!! **********4 is the call ref for my call to Discovery whereby Avela Chemane promised to call me back on Monday (two days ago) but to date, has not done so.. Gabriel called me on Friday 26 September, advising that I should wait until Avela Chemane, or Stabile, who was allegedly handling the hellopeter complaint , call me back... They were to source a doctor who is willing to tend to my admission at one of their smart hospitals.. that has not happened! I have not heard from Discovery since Friday and the issue is no further advanced! Discovery does not care and simply lies to keep up a facade!
159 replies
7 months ago
Useless! Non exist cover which feels like some sort of scheme.
I was convinced by the broker that Discovery Medical Aid Smart Essential Plan is a great hospital plan, which will cover me 100% for hospitalization if need be, provided that I utilize hospitals on their smart network and doctors who are contracted to Discovery, but I feel as though it's NOT true (feels like a **** to me) because they make it virtually impossible to use the medical aid, for which I pay R 2100.00 per month in VAIN!!! Discovery has issued me with a list of doctors on their panel, yet none of them practice at any of their smart hospitals! If the list of doctors available to one, does NOT ALIGN with the hospitals available to one, then it places people at an IMPASSE.... One does NOT actually receive the benefit of utilizing the plan, alternatively one ends up making huge co payments either way, ie. Either we carry a huge portion of the hospital cover,.or a huge portion of the doctor's bill, so either way we are indebted and subsequently sabotaged from utilizating the medical aid plan fully! It feels like buying into a some sort of scheme. I have an approved hospital admission, yet after two weeks of suffering with pain and calling Discovery daily to get assistance in finding a doctor who is on their panel, who actually practices at a hospital on their panel, I am no further advanced! Staff are pretentious & fail to return calls! They simply forward a REDUNDANT list of specialists & hospitals, expecting the ill patient to call at least 10 doctors in an attempt to pair/match them with smart hospitals (of which pairing ought to specified on their list accordingly) only to find that some of the doctors ought NOT to be on the list, since they no longer live & practice in the province, leaving almost no options and/or availability of doctors practicing at smart hospitals, available to us. The doctors who are on the list, don't practice at the hospitals that we are obligated to use. And the hospitals that we are obligated to use, do not have doctors on the Discovery List. It's a literal mess that sick patients are expected to navigate their way through... Like searching for a needle in a hay stack. Their lists are not updated and if the staff can't figure out which doctors on their list practice at hospitals on their list (they are clearly confused and while they search their system with one on hold, it's very time consuming), then how do they expect patients to know? It's information which should be readily available to patients on a proper, prepared list, matching contracted doctors to the respective smart hospitals, yet they make it become a huge search and "rescue" mission for patients. After several calls yesterday and half my day wasted on calls to Discovery, I was promised call backs from Liana and of course, Zaheera was rather unwilling to oblige. I spoke to at least 7 different people for each call that I had to make, because they tactfully drop the calls. Still, nobody was able to assist, so I can't get medical care/cover from the medical aid that I pay for.. Yesterday was yet another excruciatingly painful (and wasted) day, failing to get results from Discovery! It's led me to question what is the point of paying for a hospital plan which is designed to make it impossible to utilize? Well, Liana asked me to hold for a short while for her, since she needed to establish something in order to assist me, only to transfer me to another department without any fore warning, which was a means of dismissing me and passing the buck! She was then sent an email requesting to call me back, but until now, she has not done so, and I am no further advanced. There are absolutely no benefits to having this medical cover! Discovery customer care service is absolutely pathetic! It's simply a money making scheme! Discovery has the audacity to respond to complaints posted on this forum, stating that they will investigate and revert to clients, yet fails to do so, rendering their undertakings, as lies.. they have NOT even contacted me concerning my previous complaint posted herein. It's a nightmare dealing with them. They fail to serve and I will now post complaints on X and every other social media platform before canceling the cover. It's as good as I've just donated money to Discovery!
265 replies
7 months ago
The worst service provider.... Actually, non service provider!
I am starting to feel that Discovery Health is the worst service provider ever. One pays much to get very little in return. People at Discovery never seem to honor their undertakings to resolve issues, or to revert to clients. Their system is flawed and their staff lacks apathy! A refund is due to me and I've been chasing after such refund for a long time! I call almost daily, since they never take the initiative to return calls, or to revert with feedback,.despite their false promises to do so. I don't think that they care about their clients. It's all about the money!!!
265 replies
8 months ago
Discovery Medical Aid is a joke!
Discovery collects my premiums every month, yet they fail to provide an adequate service, trying every attempt to dodge actually providing the cover needed! Discovery has made a circus out of the pre authorization needed, creating drama with conflicting stories to myself and the specialist! How pathetic! Shame on you Discovery! I have called more times than I care to count (costs incurred on me) to no avail. My calls earlier also go ignored.
53 replies
9 months ago
Don't be ****med!!!!
****4u Rosslyn PTA North has taken my money and have failed to provide the service. They have also been dodging me, regarding the refund that I've requested, due to the non delivery of service. They insist on a 50% deposit payment, which is actually *******, since labour only services are only payable upon completion of the labor service provided. They beguile customers regarding their immediate availability in order to secure the payment, then they don't follow through and dodge people. This is extremely dishonest and a dangerous game that they are playing.
53 replies
10 months ago
Debonairs.Ninapark is the worst
Received the most awful pizza from Debonairs Ninapark. Called the store, only.to be insulted further. Asked them to come and collect the pizza they had just delivered and they kept insisting that they won't because I've eaten it and that it's fine, despite the pics and video that I sentI literally took one bite and it was like plastic so I called the store. They only infuriated me further.
0 replies
12 months ago
Santam is the worst, idiotic, inefficient insurance company ever!
My daughter who is insured with Santam us currently needing assistance due to her vehicle breaking down. Santam keeps calling me instead of her (the insured) and the person who needs assistance. I live an hour plus away from my daughter, yet they keep calling me, and not her. I've received 9 text messages relating to her call for assistance, since the morning. This is infuriating since months ago, I advised Santam that I am not under my daughter's policy and her details were all updated accordingly. Several times thereafter, we found that despite cals being recorded whereby their agents confirm the changes, said changes never ever happened. Santam never listens to hear and understand, nor do they respect clients instructions. They simply can never get things right ever. While I will encourage my daughter to seek cover elsewhere, it's infuriating how pathetic a service provider (more aptly, non provider) Santam is. While I type this message, I've just received a 10th text message which ought to be sent to the insured and not to me.... These people are something else!! Is Santam stupid, hard of hearing, disrespectful, disorganized , inefficient, or just a hot mess to deal with? I think they are all of the above. They have now sent me the 11th text message which is an OTP that is needed by their client (I am NOT their client) who needs help, an hour plus away from me. Pathetic insurance company to deal with. 12th text has just come through and I'm certain that their stupidity will continue. Santam get it in your heads that I am not insured with you. Idiots! Learn to keep up by actually following and respecting your clients instructions. Get your darn records right, too.
348 replies
12 months ago
Kudos to KFC Ninapark. Always a pleasure!
Very impressed with the quality of meals and the service of the staff at KFC Ninapark. The staff are always pleasant and eager to serve one. The manageress, Lydia goes above and beyond to provide a good quality of service, to keep her staff motivated and to ensure customer satisfaction. Well done KFC Ninapark! You are certainly doing things right.
0 replies
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