DS
Demi S
Active since Oct 2013
6
Reviews
0
Industries
Reviews
6 reviews38 months ago
The best of the best!!!
Hussar Grill - Kloof is our all time favourite/ go-to restaurant!!! This establishment has played a role in so many of our milestones as a couple. Our first date was spontaneous, we got dressed up and said let's go for dinner somewhere, we didn't have a reservation but they organised us a table! We still received the most incredible service! That was 2.5years ago, we went back on our 6month anniversary, a birthday dinner, 1 year anniversary, another birthday dinner and a date night later. Every time we go, the service is impeccable! The staff are knowledgeable and informative, not to mention super friendly and warm. The food is fresh and cooked beyond our expectations. It is so difficult to tear ourselves away. Absolutely love the little snackies they bring out before our meal and topping it off with the chocolate martinis! OMG! LOVE that stuff! Although they accommodated us without a reservation, I highly recommend you make a reservation because they are always booked :)
0 replies
41 months ago
Wesbank and the failed vehicle finance journey of a lifetime. TAKE YOUR MONEY AND TIME ELSEWHERE!!!!!
I started my journey with Wesbank on the 8th August 2022, with a fantastic and patient salesperson who we will call "SS", as my issue is not with them. This would be my first vehicle finance and it would be to buy my current vehicle from my late Gran's estate, as my Gran financed it for me when I bought it in 2017. What came next was definitely hard on the heart and the pockets. DEKRA! R7000 later and my car (which already drove perfectly) was deemed roadworthy. Then came the issue of my drivers license. On the South African system, the government did not update/renew my license so my last license on the system expired in 2018. My current license expires in Aug 2023 but it doesn't reflect on the system (who does one even speak to about this?!) Anyway, SS sent a company to come physically verify my license and they approved it/found I was in possession of a valid drivers license. My finance was finally approved and a payout was made to the estate. I carried on driving like nothing has happened because it was my car to begin with. No new car smell, no ribbon, no nothing. Just more debt due to DEKRA and ridiculous things! Anyway. On the 17th October, I received an email from SS saying that and I quote, "Please take note that we will do change of ownership and within 14-21 working days you will receive an ALV form and copy of NaTIS to do the licence disc in your name this email will come directly from registration. You will have 21 days to obtain the licence disc and before the roadworthy expires. You will be liable for the licence disc only." On the 9th November, I hadn't heard anything so I followed up to no avail as SS was out of office and as it had only been 17 days since the last email and I had to allow for 21. I left it. On the 22nd November, I followed up again, requesting an update as I need to go renew my license disc. SS is still out of office. On the 28th November, I still have not heard anything from Wesbank so I follow up with all the names listed in SS's out of office response. Requesting an update on my application/the change of ownership etc and state "as I need to go renew my license disc." PW responds, "Please note that the application is in an open status meaning that it was paid. Has our reg team gotten into contact with you?" I say nobody has gotten in touch with me. 29th November - I follow up with PW and the rest of the contacts listed, I ask if this has been escalated to the registration team. No response. 30th November - MY FIRST INSTALLMENT GOES OFF!!!! I email PW and the other contacts again, "I have still not heard anything from Wesbank and this needs to be resolved as soon as possible!" 1st December - After being on hold for 10minutes, I get through to a consultant in customer care who is mumbling so I don't know what he's saying but he puts me through to Wesbank private finance, switchboard?. I speak to a lady who informs me that the change of ownership hasn't been completed because (and get this!) MY DRIVERS LICENSE HAS EXPIRED!!!! I MUST GO RENEW MY DRIVERS LICENSE BEFORE THEY CAN DO THE CHANGE OF OWNERSHIP!!! 1st December - I lose my mind. Wesbank should have phoned me or given me some kind of indication that this is what we were waiting for!? I did not receive any communication regarding this "issue". An issue that they were well aware of in October, Wesbank sent a company to come physically verify my drivers license is real in October! After a successful verification, they approve my finance and payout to my Gran's estate! As the client, I should not have to follow up multiple times with multiple different people when this is an issue that should have been flagged and discussed with me. ONE PERSON could have picked up the phone or sent the email. I am in possession of a valid drivers license which expires in Aug 2023. Wesbank is well aware of this and deemed my drivers license good enough to give me vehicle finance but now its an issue to change the ownership over to me???? I was told I would receive a call at 10am. It has now been 45minutes and I am done! Cherry on top, my roadworthy certificate has expired. Honestly, just so so disappointed!
264 replies
57 months ago
Shocking response times
Initially, signing up with Mobicred was simple and I was approved and the rest is history. I have never needed to contact them but today I tried to as I wanted to increase my credit limit. My first call was at 08.24 and I was on hold until my airtime died, perhaps 5min then I used my partner's phone, we were on hold for another 8 minutes. I messaged their whatsapp support line at 08.33, selected option 2 for account enquiries at 08.35 and was told that Xolile would be helping me. I sent my name and ID number at 08.46. Nothing. At 09.01 I stated I would like to increase my limit. 09.14 - Hello? is anyone there? 09.30 - Hello Hi Mobicred! At this point, I bought airtime and decided to call again. Was on hold for about 2 min (not bad), came through to someone. Told her I wanted to increase my limit, only to be told they no longer increase credit limits. Whatsapp at 09.37 - Good day, please note . . . . do not increase credit limit..... Absolutely no apology for the delay or anything. During this time, I have tweeted to them on Twitter, I have emailed the customerservice email address. I have logged a query on their website. All this could have been avoided if they just had a bit more information on their website. I previously worked in a call center and now feel bad I was so grumpy with the agent on the phone but please Mobicred, do understand that you are not doing your employees or customers any favours. You may have had to cut down on staff due to covid but if they are overworked, they will deal with grumpy customers because we are waiting for over an hour for a single response, then your staff will not be efficient/friendly dealing with the next customer due to the first biting their head off. The snowball effect is real here. This has been a very disappointing experience that could have been avoided completely. Thank you
53 replies
92 months ago
STAY AWAY FROM LIQUID CAPITAL
I could not warn people to stay away from this company enough!!! What was initially a super easy sign up session turned into a difficult relationship. The lack of communication drove me bonkers. No invoices! I tried to change my banking details, I would be sent from pillar to post on hold for an average of 20minutes each time to just change banking details. Eventually I gave up and tried to keep money in that account for debit orders to go off. I missed a debit order but was not informed of this. After 5 months, my car went into it's 45 000km service and I couldn't claim as my service had been "terminated". I had to pay for my service. I then called in to follow up and it was not terminated but the claim could not be made due to my account being in arrears (for the missed debit order in May). This is fair enough. My only gripe is that I was not informed about this. I did not receive warnings. I then put in a cancellation request, which will take up to 30 days. I will get refunded the amount I've put into the service BUT not without paying the cancellation fee of R500 odd, which the sales agent didn't advise me of. Glad I won't need to deal with this company again. Would rather save towards my next service than deal with them and their lack of communication.
0 replies
133 months ago
Excellent Customer Service
My boss sent me down to Domino's to buy 4 pizzas for everyone in the office. Domino's was super busy as they have just opened and it was lunch time. My order took quite a while but staff assured me it would be with me shortly and I understood it was due to their heavy foot traffic. The pizzas finally came and one was incorrect. They made me the right pizza AND gave the office complimentary Cinna stix. If that wasn't enough, the KZN training manager (who's name I didn't catch) refused to let me walk back to the office and dropped me off right outside the front door in his own personal vehicle. Thank you Domino's and to the KZN Training Manager, your service is excellent and the pizzas are out of this world amazing. You will definitely be hearing from us again soon and from myself personally, because I will be taking advantage of the free delivery service. Thank you thank you
76 replies
134 months ago
DONE with Capitec!!!
I AM FUMING!!!!!! I took out a loan with Capitec in February and I have been paying it back no problems until today!!! I had R869 in my CAPITEC account that was paid in by my mom to cover my Medical aid debit order BUT Capitec chose to take R359.08 of that TODAY when I have not been paid yet!!! I phoned the first time and a very helpful lady helped me and reversed the order and explained it may happen again to which I said no problem, I'll just phone again. I phoned again, the second lady possibly more helpful than the last, I asked more questions as to why it was happening and again, happily she reversed the charge. No PROMBLEM... Third time it happened, I'm getting a little frustrated now as I'm at work and not allowed to be on my phone I phone again and give the reference number like the previous lady advised, saying the Operator will be able to see what the phone call is in regards to and will then reverse the payment again. Anyway, I call again. The \toll free"number"
76 replies
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5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
3 (50%)