Active since Nov 2013
I'm really disappointed by the service I have received from this company. I ordered baby knotted gowns 20 days ago and still have not received my order and there has been no communication from the company. They really don't value their customers and are trustworthy as they've already been paid for the order!
The spa is a one woman show and not run very efficiently. The owner asked to change our appointment date saying she had hurt her back, giving us an alternate date and I agreed. This seemed dodge to me but I gave the benefit of the doubt. Come the rescheduled appointment date and the owner ‘double booked’ herself and wasn’t at the location for our appointment. She didn’t call to reschedule and I had already paid for the treatments. I was foolish for doing that and feel stupid for doing so in hindsight. When I called her to let her know my mother and I were outside she didn’t answer and when she called back she made one excuse after another, changing her story multiple times. She didn’t honour the appointment after rescheduling and refuses to refund me. She claims the vouchers I have already paid for are non-refundable. We are not from Kimberley and will be leaving town next week still she refuses to give me my money back even though we are in this situation because she didn’t honour the appointment for which shes already been paid. Learn your lesson from my story, scammers are out there to steal your money! People are not trustworthy. Unfortunately people are only as honest as their actions prove them to be. Blissful Beauty day spa in Kimberley, 7 Yvonne Street is not a business I would recommend to anyone.