Charl D

Casseys Auto Springs Price ****

Went to fit new J-braces on my 2023 Ford Ranger Bakkie to avoid losing my warranty when I fit a canopy (still don't know why they are not fitted in the factory, a new money-making scheme perhaps?) Got a verbal quote from Mark and he said the cost will be Just over R5000. Made a booking for today (14 November) and delivered the bakkie around 7:30. The guy that signed my bakkie in said it's about a 2-hour job but I will only be able to get the bakkie in the afternoon. At 8:36 Venessa the service consultant phoned me and informed me that she sent me the quotation and that the cost would be R8058,83 VAT incl, and if they could go forward with the installation. Thats insane. Told her that it was not the same price as agreed upon with Mark and that she should consult with him about why there was an extra R3000 that's added to the verbal quotation. 10 minutes passed and Mark phoned to say that there was a misunderstanding and that the Labour was not calculated into the original quote as discussed. He also said that he was sorry and that he would see if he could add a discount and phone me back, it's now 7 hours later still no word from Mark. I then decided to phone Vrey Viljoen from CMH Ford Hatfield, we bought the bakkie through Vrey Viljoen the new car sales executive at CMH Hatfield and asked about the cost of installing new J-braces through CMH Ford Hatfield. He said that he would send through a quotation. 5 minutes passed when I received the quote from Vrey, the cost would be R5692.50 incl VAT and he assured me it would be done in 2 hours' time. How could it be that there is a price difference of R2366.33 for the same J-braces from the same FORD companies? I have been a client of Cassey's since 2016 and I am just wondering how much money I could have saved while purchasing and servicing my vehicles with them. As of now, I will advise all my fellow Ford owners NOT TO use Casseys's Auto in Springs and rather use CMH Hatfield. And up till now not even one phone call from anyone asking why I took my bakkie back without the fitment being done. P.S. I have all the available quotations from both dealerships in my possession.