MV
Mariet N
Active since Nov 2013
2
Reviews
0
Industries
Reviews
2 reviews1 month ago
Damaged Baggage and Poor Customer Service – Unresolved Complaint
I will never fly with Safair again or recommend them. They completely broke the handle off my bag, yet the way this has been handled is unacceptable. I emailed them multiple times with no response. I then had to go to their office at the airport, complete forms, and even go to the police station to obtain documentation. After submitting everything, I was told to resubmit all documents in JPEG format. Despite Safair damaging my bag, I have had to do all the follow-up work myself. When I eventually received a response, I was simply told that they do not replace bags if the handles are broken off — even though the damage occurred while the bag was in their care. This entire process has been extremely frustrating and disappointing.
0 replies
13 months ago
Unreliable
I had an appointment for 8 am on March 18th, but they did not show up. I tried to phone them, but they did not answer. I sent a WhatsApp message, but they did not reply. They are unreliable, and I will not recommend them at all.
0 replies
Review Distribution
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2 Star
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1 Star
2 (100%)