BB
Bertha B
Active since Nov 2013
4
Reviews
0
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Reviews
4 reviews24 months ago
Cell C is probably not the network to receive signals from.
Let me tell you story of terrible service. It's a good one. I had a contract with Cell C, it was transferred to my mom's name cos of my own business. It took aaaages, the agent helping me at the shop was amazing. But after that it went downhill faster than a burp in a hurricane. What are you guys doing? You fill in all this paperwork, what does THAT do? Because it's not helpful. When the contract was transferred, money still went off my account but I was like aight, it's cool. Let's wait and see what happens, and in the end it just took 17 more day for the contract to be transferred. But then who came knockin at my mom's account when the transfer was finally finalised? Is dit mos nie die einste CellC nie. But wait, there's more. Not only is the charges going off the account more than it should be, it SHOULD be R409, but it IS R420. And did I not receive an sms from CELLC to say that R510 will going off on the 30th of April. WHY??? FOR WHAT?? Does it make you feel good to literally ***** money because you KNOW your customer service is SO SO SO TERRIBLE, people aren't gonna bother making a fuss cos it's such a hassle talking to your customer service agents (probably not all, okay, I know) and that's why you refuse to improve, cos you get away with, First of all, overcharging for your products and Second of all, just providing such and incredibly terrible customer service and experience. I can't figure out if it's stupidity doing this or genius, cos if I could cash in millions a month of free money, (cos obviously I'm not the only one) and nothing is done about it, I STILL WOULDN'T cos I'm not a terrible human being. Shame on you for wasting people's time and money. I can honestly say that I've had a better time dealing with government facilities than this company, and that saying a lot. And at least we're half prepared that they will ***** our time and money, and it's consistent. We need more consistency CellC. Maybe try that. Aim for constantly okay at this point and then consistently good and then you can try and be great, but let's be honest here 🤣. Coldest Regards.
265 replies
44 months ago
10/10 Would Recco to a friend
Zitthobeni helped me out. Explained everything and guided me through the process. It was simpler that I anticipated and she was patient as heck with all my questions. Good service. Thumbs Up.
74 replies
44 months ago
10/10 Would Recco to a Friend
Zitthobeni helped me out. Explained everything and guided me through the process. It was simpler that I anticipated and she was patient as heck with all my questions. Good service. Thumbs Up.
0 replies
83 months ago
****piest Service I've ever Gotten!
If I could give zero stars I would. I've never experienced this kind of ****py service. I applied for a credit on the 5th of June. The sent me an SMS saying I've been provisionally approved. I uploaded all my documents to the website. The also sent me an email with a reference number saying that the application is being processed and that I should send in any outstanding documents to a specific email address. I didn't do that because all the files were accepted online. A few days go by and I'm trying to phone the call center, which by the way is no good. Eventually after a few days of trying and not being successful the worst operator I could ask for miraculously answers the phone. I spend 15 minutes on the call with this guy where he says that he can't find me on the system and that I must've given him the wrong ID number, and they can't trace my application. I go and lodge a complaint on the website, still no response. The phone rings and it's a rep from Standard Bank about my credit card. I tell her this whole story and she dismisses it and says that I've been approved blah blah blah, go through the whole application. She said the card will be delivered to the nearest branch in 5-7 working days. A few days go by and I want to track delivery so I phone the call center again asking for a trace, the lady said I must go into the branch to trace the card. I only had time a few days later, but I went in and again same story, the can't trace the card, they can't even find an application on the system. WHAT IS GOING ON?
206 replies
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