Active since Dec 2013
The manager/owner promised to refund our Spa day treatments immediately, 5 days after he said that it was paid back, I still didn’t have the money. (R850). By the next Monday, I placed a review on bookings.com. The owner then instructed my partner that he will not pay us back until we take the review off. (After he told me he payed me the week before) This is unacceptable. If you want a good review you should perform accordingly. This man has only lied to us and now trying to bully us into taking down an honest review. We were very disappointed with the accommodation and false promises made, we even found left over KFC from previous clients in the microwave with massive ****aroaches. The room had no glasses and when asked, were told to make do with what was there. Even arranging a plug to switch the TV on for our little one was an issue. There are several reviews about this place with similar issues. PLEASE SOMETHING MUST BE DONE ABOUT THIS. IT IS THE PRINCIPAL, MORE SO THEN THE MONEY. We do have all correspondence as proof that these are not I quote "LIES".