Active since Dec 2013
29
Reviews
0
Industries
Reviews
29 reviews12 months ago
Refund of incorrect charge
I am writing this review with a growing sense of frustration and disappointment as my last 3 emails to consultant Kelly Hector have been dismissed with complete disregard for the matter at hand. Following the tremendous inconvenience caused by the malfunctioning card with which Capitec issued me, I lodged several complaints and sent multiple emails to your team. Each time, my case was assigned to a different consultant, none of whom had the commitment to follow through on resolving this matter. Kelly Hector in particular assured me that the replacement fee associated with the issuance of the new card would be waived. However, several emails later, I have yet to receive a refund of the replacement charge which was erroneously deducted from my account. I demand immediate action from Capitec regarding this matter, which has gone on for far too long without resolution. Issue an immediate refund of the card replacement fee, as was promised by Hector. I expect immediate acknowledgement of this complaint and a precise timeline for the refund which I am owed.
116 replies
13 months ago
********** service
I am writing to vehemently express my disappointment and dissatisfaction with your mishandling of my complaint in respect of the faulty card with which I was issued. Despite requesting swift and immediate action from Capitec, I have been given the runaround. Your generic response to my complaint was merely a PR stunt designed to create the impression that my case was being investigated, when it had actually been dismissed with blatant indifference. The ‘designated official’ to whom my complaint was assigned, Siyasanga Blayi, mishandled my complaint with such blatant disregard and disrespect. Moreover, Siyasanga had the audacity to close my case without giving it the urgent attention required; this is laziness, incompetence and ineptitude of the highest level. It is clear that Siyasanga lacks the experience and expertise to resolve my concerns, marking my complaint as a simple ‘business insight’ when it is of a far more serious nature — as a result of Capitec’s faulty and malfunctioning card, due to no fault of mine, I am yet again being prevented from transacting on my account. I insist on immediate action from Capitec to resolve this matter. Should Capitec fail to issue me with a properly working and fully functioning physical card at no cost, I will proceed with closing my account and escalating this case.
111 replies
13 months ago
Defective cards
I write this complaint with a growing sense of frustration and disappointment, the purpose of which is to vehemently express my dissatisfaction and to demand immediate action concerning yet another faulty card with which I was recently issued. The card is newly issued, and had hardly been used over the short period which I had it, before the chip began rusting, rendering the card useless. As I tap for my transactions, I have been prevented from using the card for its designated purpose to make payment since this ordeal. This is my second complaint in as many months regarding the inferior quality and blatant defects of Capitec’s cards. I find it unconscionable that a company of your stature would issue cards of such inferior quality. How are clients expected to access their funds and make payments if the card cannot be used for its intended purposes? My faith in your brand has been irreparably damaged thanks to this appalling experience. Brand new cards should not be rusting and malfunctioning; this only serves to highlight the poor quality materials which your bank is using. Having been prevented from tapping my card as a result of the faulty card, I request that you take immediate action to address this matter. I demand that you reissue a new card at no charge. I expect an immediate response from your bank acknowledging this matter and committing to an immediate replacement of the faulty card at no additional cost to me. This matter demands your urgent attention.
106 replies
14 months ago
Appalling service from club manager Noorine Sadek
I write this complaint with a growing sense of frustration and disappointment that I never thought I would associate with your business. I have experienced nothing but incompetence, inefficiency and inconvenience in all my dealings with the La Lucia club, from signing up to present. The consultant who was tasked with assisting with my sign-up process had no clue what to do and the process ended up consuming 2 hours of my time - this is simply unacceptable. Furthermore, despite paying the joining fee upfront in club, I was issued with an access card that did not work. For one week, I could not gain access to the gym despite my subscription having commenced a week earlier. This is patently unfair and absolutely unacceptable, considering the cost of the period during which I was denied access comprised a quarter of my subscription cost. All attempts to contact the consultant in question, the sales manager and the club manager, were unsuccessful as none of them had the courtesy to respond to my countless emails. Moreover, I have encountered further difficulties in my liaisons with the club manager, Noorine Sadek. My numerous attempts to reach out to her via email have fallen on deaf ears. Despite sending clear and concise messages, I have been met with a level of incompetence and inefficiency at the hands of Noorine Sadek that is nothing short of infuriating. Noorine Sadek's customer interaction skills leave a lot to be desired, and, as club manager, her arrogant, uncooperative attitude is highly inappropriate and downright appalling. My emails go unresponded to, despite allowing for her requested 24-hour turnaround time, and I find myself sending multiple follow-ups to her in order to elicit a response. As one would expect expediency, professionalism and thoroughness when dealing with managerial staff, this represents a severe lapse in service which is highly unbecoming of a “manager”, who has proven to be nothing short of ineffectual. All staff at La Lucia, from the consultant in question to the club manager, do less than the bare minimum to address queries, and certainly do not go out of their way to provide assistance. The club has clearly suffered under new management, and there has been a shocking drop in standards as this atrocious service was never experienced under the old management, with whom I had the pleasure of interacting with over the past 15 years. As a result of this appalling experience at the hands of the La Lucia club and Noorine Sadek in particular, I have lost all faith in Virgin Active South Africa.
0 replies
14 months ago
Appalling service from club manager Noorine Sadek
write this complaint with a growing sense of frustration and disappointment that I never thought I would associate with your business. I have experienced nothing but incompetence, inefficiency and inconvenience in all my dealings with the La Lucia club, from signing up to present. The consultant who was tasked with assisting with my sign-up process had no clue what to do and the process ended up consuming 2 hours of my time - this is simply unacceptable. Furthermore, despite paying the joining fee upfront in club, I was issued with an access card that did not work. For one week, I could not gain access to the gym despite my subscription having commenced a week earlier. This is patently unfair and absolutely unacceptable, considering the cost of the period during which I was denied access comprised a quarter of my subscription cost. All attempts to contact the consultant in question, the sales manager and the club manager, were unsuccessful as none of them had the courtesy to respond to my countless emails. Moreover, I have encountered further difficulties in my liaisons with the club manager, Noorine Sadek. My numerous attempts to reach out to her via email have fallen on deaf ears. Despite sending clear and concise messages, I have been met with a level of incompetence and inefficiency at the hands of Noorine Sadek that is nothing short of infuriating. Noorine Sadek's customer interaction skills leave a lot to be desired, and, as club manager, her arrogant, uncooperative attitude is highly inappropriate and downright appalling. My emails go unresponded to, despite allowing for her requested 24-hour turnaround time, and I find myself sending multiple follow-ups to her in order to elicit a response. As one would expect expediency, professionalism and thoroughness when dealing with managerial staff, this represents a severe lapse in service which is highly unbecoming of a “manager”, who has proven to be nothing short of ineffectual. All staff at La Lucia, from the consultant in question to the club manager, do less than the bare minimum to address queries, and certainly do not go out of their way to provide assistance. The club has clearly suffered under new management, and there has been a shocking drop in standards as this atrocious service was never experienced under the old management, with whom I had the pleasure of interacting with over the past 15 years. As a result of this appalling experience at the hands of the La Lucia club and Noorine Sadek in particular, I have lost all faith in Virgin Active South Africa.
0 replies
14 months ago
Appalling service from club manager Noorine Sade
I write this complaint with a growing sense of frustration and disappointment that I never thought I would associate with your business. I have experienced nothing but incompetence, inefficiency and inconvenience in all my dealings with the La Lucia club, from signing up to present. The consultant who was tasked with assisting with my sign-up process had no clue what to do and the process ended up consuming 2 hours of my time - this is simply unacceptable. Furthermore, despite paying the joining fee upfront in club, I was issued with an access card that did not work. For one week, I could not gain access to the gym despite my subscription having commenced a week earlier. This is patently unfair and absolutely unacceptable, considering the cost of the period during which I was denied access comprised a quarter of my subscription cost. All attempts to contact the consultant in question, the sales manager and the club manager, were unsuccessful as none of them had the courtesy to respond to my countless emails. Moreover, I have encountered further difficulties in my liaisons with the club manager, Noorine Sadek. My numerous attempts to reach out to her via email have fallen on deaf ears. Despite sending clear and concise messages, I have been met with a level of incompetence and inefficiency at the hands of Noorine Sadek that is nothing short of infuriating. Noorine Sadek's customer interaction skills leave a lot to be desired, and, as club manager, her arrogant, uncooperative attitude is highly inappropriate and downright appalling. My emails go unresponded to, despite allowing for her requested 24-hour turnaround time, and I find myself sending multiple follow-ups to her in order to elicit a response. As one would expect expediency, professionalism and thoroughness when dealing with managerial staff, this represents a severe lapse in service which is highly unbecoming of a “manager”, who has proven to be nothing short of ineffectual. All staff at La Lucia, from the consultant in question to the club manager, do less than the bare minimum to address queries, and certainly do not go out of their way to provide assistance. The club has clearly suffered under new management, and there has been a shocking drop in standards as this atrocious service was never experienced under the old management, with whom I had the pleasure of interacting with over the past 15 years. As a result of this appalling experience at the hands of the La Lucia club and Noorine Sadek in particular, I have lost all faith in Virgin Active South Africa.
0 replies
14 months ago
Appalling service from club manager Noorine Sadek
I write this complaint with a growing sense of frustration and disappointment that I never thought I would associate with your business. I have experienced nothing but incompetence, inefficiency and inconvenience in all my dealings with the La Lucia club, from signing up to present. The consultant who was tasked with assisting with my sign-up process had no clue what to do and the process ended up consuming 2 hours of my time - this is simply unacceptable. Moreover, I have encountered difficulties in my liaisons with the club manager, Noorine Sadek. My numerous attempts to reach out to her via email have fallen on deaf ears. Despite sending clear and concise messages, I have been met with a level of incompetence and inefficiency at the hands of Noorine Sadek that is nothing short of infuriating. Noorine Sadek's customer interaction skills leave a lot to be desired, and, as club manager, her arrogant, uncooperative attitude is highly inappropriate and downright appalling. My emails go unresponded to, despite allowing for her requested 24-hour turnaround time, and I find myself sending multiple follow-ups to her in order to elicit a response. As one would expect expediency, professionalism and thoroughness when dealing with managerial staff, this represents a severe lapse in service which is highly unbecoming of a “manager”, who has proven to be nothing short of ineffectual. All staff at La Lucia, from the consultant in question to the club manager, do less than the bare minimum to address queries, and certainly do not go out of their way to provide assistance. The club has clearly suffered under new management, and there has been a shocking drop in standards as this atrocious service was never experienced under the old management, with whom I had the pleasure of interacting with over the past 15 years. As a result of this appalling experience at the hands of the La Lucia club and Noorine Sadek in particular, I have lost all faith in your business. I implore you to take heed of my feedback and take appropriate action.
0 replies
16 months ago
Appalling service
I write this complaint with a growing sense of frustration and disappointment, the purpose of which is to vehemently express my dissatisfaction and to demand immediate action concerning the faulty card with which I was recently issued. The card is newly issued, and had hardly been used over the few weeks which I had it, before the chip began rusting, rendering the card useless. As I tap for all my transactions, I was prevented from using the card to make payment since this ordeal. My attempts to reach out to your customer service team via email have fallen on deaf ears. Despite sending clear and concise messages, I have been met with a level of incompetence and inefficiency that is nothing short of infuriating. After weeks of emailing your team and being given the runaround, I requested that my case be escalated. It was then assigned to complaints management officer, Robin Rinquest, who merely sent me a few automated emails stating that my case is being investigated, without further action or feedback. I emailed Rinquest multiple times requesting an update on the matter, to absolutely no avail. All my communications have been met with a deafening silence that is nothing short of infuriating. How *********** can a person be? For Robin to occupy the position of “complaints management officer” is unfathomable; her complaints management skills are completely lacking. I find it unconscionable that a company of your stature would disregard a customer's grievances with such blatant indifference. My faith in your brand has been irreparably damaged thanks to this appalling experience. The lack of accountability from Robin Rinquest and the rest of your customer service team is appalling. Having been prevented from transacting on my account during the busy festive season as a result of the faulty card, I requested that you take immediate action to address this matter. However, despite the blatant negligence with which my case was handled, and the egregious lapse in service from Capitec Bank and Robin Rinquest in particular, your bank refuses to acknowledge any wrongdoing and reissue a new card at no charge. The swift card replacement which I requested was never forthcoming, despite bringing this matter to your attention several weeks ago. A brand new card should not be rusting and malfunctioning; this only serves to highlight the poor quality materials which your bank is using. It is a grave injustice that I have been made endure such insufferable indifference and disrespect. Having implored you to rectify this situation with the expediency and professionalism that I had once associated with your brand, I have, instead, been subjected to a level of inefficiency and inaction that is unconscionable. I expect an immediate response from your bank acknowledging this matter and committing to an immediate replacement of the faulty card at no additional cost to me. This matter demands your urgent attention.
56 replies
18 months ago
Atrocious service from Joshlin Simpson
I write this complaint with a growing sense of frustration and disappointment that I never thought I'd associate with your brand, the purpose of which is to vehemently express my dissatisfaction and to demand immediate action concerning a recent online purchase of a Verage suitcase. As soon as my order was delivered to me, I detected a glaring discrepancy in the colour of the item received in comparison with the item I had ordered, as was graphically depicted online. Not only is this patently misleading, but, having re**** solely on the pictures depicted on the website when placing my order, it is blatant false advertising. My attempts to reach out to your customer service team via email and telephone have fallen on deaf ears. Despite sending clear and concise messages, I have been met with a level of incompetence and inefficiency at the hands of Joshlin Simpson that is nothing short of infuriating. Joshlin Simpson’s customer interaction skills leave a lot to be desired, and, as “head of customer services”, her arrogant, uncooperative attitude is highly inappropriate and downright appalling. For one week, I have been pushed from pillar to post by Joshlin, who, despite my clear, lucid request for a speedy resolution, feels the need to constantly drag out this ordeal by refusing to comply with my request, let alone the consumer protection laws by which I am legally protected. I find it unconscionable that a company of your stature would disregard a loyal customer's grievances with such blatant indifference. My faith in your brand has been irreparably damaged thanks to this appalling experience. The lack of accountability from Frasers Destinations for a case that is tantamount to false advertising is appalling. Having purchased the suitcase for an upcoming trip, I requested that you take immediate action to address this matter. However, despite the blatant negligence with which my order was handled, and the egregious lapse in service from Frasers and Joshlin Simpson in particular, your company refused to acknowledge any wrongdoing and, despite informing you numerous times - and well in advance - of my travel dates, you refused to replace the incorrect suitcase with the one I had ordered and paid for. To compound matters, Joshlin had the nerve to insist that I shoulder the cost of replacement, when it is Frasers’ false advertising and monumental blunder that caused this tremendous inconvenience. The swift replacement which I requested - and which Frasers is legally obligated to honour - was never forthcoming. It is a grave injustice that I, as a loyal customer, have been made endure such insufferable indifference and disrespect. Having implored you to rectify this situation with the expediency and professionalism that I had once associated with your brand, I have, instead, been subjected to a level of inefficiency and inaction that is unconscionable. I expect an immediate response from your company acknowledging this matter and committing to an immediate collection of the incorrect item - at your cost - and a full refund. This matter demands your urgent attention.
0 replies
45 months ago
No assistance for stolen order
I ordered a pair of boots from another store. I was told it would arrive in one week. Three weeks later, I hadn’t received them and the in-store staff evaded all my attempts to get an update. It is only when I went in store that the staff had the decency to tell me that the vehicle which was transporting my shoes had supposedly been ‘hijacked’ and my shoes stolen. When I asked if they could assist with sourcing the boots from head office or another store, I was met with rude, uncooperative attitudes and curt responses. Not only did they lose my order, but the offered no assistance whatsoever and didn’t even bother to update me! Awful service from Avinash and team.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (24.137931034482758%)
1 Star
22 (75.86206896551724%)