Jodi J

Where is your customer service???

We have been extremely disappointed in the nature of the business run and the lack of customer service. Our complex in Middle Road Morningside Sandton has been waiting for MONTHS for any feedback regarding the installation of our fibre. We were initially told to sign up for fibrehoods months ago in order to receive a special of R1700 discounted fee to install fibre into our homes. Since then, NO HELPFUL COMMUNICATION OR FEEDBACK has been provided to us! Fibrehoods were in a hurry to get us on board into the complex but they have made NO EFFORT to get back to consumers as to when the installation will be complete. Your FALSE ADVERTISING has left us all in the loop and no one in your call centre can help us? Shocking service, not impressed.