Kirsten B

Terrible service from Touch Wood

We ordered a custom size pine mirror from Touch Wood. Raw wood. This was ordered (and paid for) 21 February. In 3 days it will be 2 months since we ordered it. We were told it would take 3-4 weeks to be ready. WE have had to follow up on our order and keep being told it will be ready soon. I was told last Thursday by the manager that it would be ready the following Tuesday. It is now a week later and I was told it will DEFINITELY be ready today. I am disgusted by the poor communication from this company. They have said their supplier has had a backlog. But to keep promising that it will be ready is unprofessional. If a supplier is not reliable the company should look elsewhere for the product. I regret paying upfront for the product as I am sure that if Touch Wood were still getting money out of the deal that they would hurry up and provide the product.