Heinrich E

No communication with clients

My car was handed in for hail damage repairs on 10 Dec 2015. On Friday 18 Dec I was told that the vehicle is almost ready and I will get it back before Christmas. Apparently the only thing left to do was painting as the assessor has already approved everything. When phoning again the following week I was told that they are still waiting for the assessor. I then questioned this as they told me he was already there. Then I was told to query this with a lady named Justine, as she is the only one that can assist me. When asking them to transfer my call I was informed that she has gone on holiday and no one else can assist. They gave me a cell nr but there was no answer. I then decided to let it rest till after Christmas. I phoned the office again today, 28 December and was told that no one will be able to give me any information until the 4th of January.<br> My complaint is therefore about the communication between this company and their clients. Why not tell me when the car is brought in that the car will only be ready in the new year as they are closing for the festive period? If I was informed beforehand I would not be this highly disgusted with the level of service.This is unacceptable