MN
Mbali N
Active since Jan 2014
2
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Reviews
2 reviews2 months ago
Poor Management
I am writing to formally raise a complaint regarding ongoing issues with the management, maintenance, and communication at the building. Over the course of my tenancy, I have experienced repeated challenges that have not been addressed despite being reported. These issues raise serious concerns about service delivery and accountability. Firstly, I was charged for an additional vehicle parked in visitor parking without any prior confirmation that the vehicle belonged to me. This charge was added directly to my rental account without investigation or communication, which I find both unfair and unprofessional. Secondly, I was charged an amount of R955 for access keys due to alleged security malfunction. At the time of this charge, I was still in possession of all three keys originally issued to me. I had also not resided in the complex for a full year. This issue appears to stem from poor maintenance of security systems rather than any negligence on my part. In addition, I reside on the third floor and reported approximately a week ago that three light bulbs in the stairwell corridors were not functioning. These lights, I was informed, have not been working since last year. Despite reporting this to the building manager, I received no response, and to date the lights remain unrepaired. This is a safety concern that should be treated with urgency. Furthermore, at the start of my tenancy, we were assured that security cameras in the building were operational. However, after my vehicle was broken into, security personnel informed me that the cameras are not working and have reportedly not been functional since the appointment of the current building manager. This misinformation is deeply concerning, particularly given the safety implications for residents. Overall, communication from the building manager Martha Kunene has been extremely poor, with messages being ignored or avoided entirely. Complaints and maintenance issues are neither acknowledged nor resolved timeously.
0 replies
2 months ago
Bad Service/ ****
I regret taking their calls now I'm stuck with a debit order that I can't dispute. Once , they debit your account you never get hold of them. The phone numbers no longer work. Please do not take this deal , waste of time and money. I have been sending emails but no response. Biggest mistake I have ever made. Do not fall for this ****
168 replies
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