TR
Tuschka R
Active since Feb 2014
5
Reviews
0
Industries
Reviews
5 reviews32 months ago
Do not be fooled by Vox
If there was a minus star I would give Vox that. I have never, ever experienced such poor service and attitude from any service provider. One of Vox's representatives contacted me when I asked on Facebook for suggestions on good and reliable wifi service providers. I specifically told him 3 weeks in advance (on 2 Aug) that I needed the Wi-Fi to be ready and set up by 21 Aug as my income depends on Wi-Fi. He promised me there would be no issue. When Openserve came to do the installation on the 21st, they found a fault in the line, which was fixed the next day. I contacted Vox countless times thereafter with each customer care agent promising me that they would get back to me. Of course no one did. They kept on telling me their system showed a fault on the line despite the fact that the line was fixed! There was no communication between Vox and Openserve, and I had to make all the calls between Openserve and Vox to tell customer service that everything is up and running. By Thursday the 24th, after phoning customer care 10 times, with several calls to the representative, which refused to take my calls, I sent an email saying that I cannot work with incompetence like that and that I'm cancelling my contract in writing. The representative sent me a whatsapp later that evening telling me that he was busy and attending to other issues. He continued by saying that if I wanted to cancel, I must please do so. He also told his manager that I never told him the importance of having Wi-Fi by the 21st. Luckily I have all the Whatsapps and voice recordings to proof him wrong. I STILL did not have a rooter and thus no service on Friday the 25th. On Friday, I phoned customer care again to make sure they log the cancellation. Then miraculously the router was delivered to my house on Monday 28 Aug while I was not at home, so security received it for me. The parcel is still sealed in it's original package and courier bag. I told (called and sent email) Vox to either collect the router or that I would drop it off. Then I got the emails saying that I have to pay a cancellation fee, plus 10 days pro rata and another month's subscription fee. The amount almost coming up to R4000. THIS WHILE I HAVE NO ROUTER FROM VOX INSTALLED, CANCELLED THE CONTRACT BEFORE I EVEN RECEIVED A ROUTER AND HAVE NO WIFI. There is a reason why Vox has so many negative reviews.
262 replies
41 months ago
Excellent service
What a pleasure working with such awesome people! I bought a bracelet which didn't fit, and they had no hassles refunding me. Staff are exceptionally friendly and helpful and service was excellent. I would recommend Elite Watches to anyone
0 replies
41 months ago
Excellent!
Excellent service and most friendly staff ever. Bracelet did not fit and they gave me absolutely no hassles with a refund. Would recommend to anyone! Thank you for the amazing service... these days it is hard to find someone who cares
0 replies
102 months ago
Never order on Edgars Online
I ordered a parcel (duvet cover) on 27 November, which never arrived. Since the 2nd of December I have been phoning their online customer care twice a day, and sent emails twice a day. and the only comment I get is "we have escalated it to...". Edgars must have one hell of a hierarchy that escalation can take place every day since the 2nd of December. When I use their tracking facility, it tells me the parcel does not exist. But the money has been taken off my credit card. NO ONE comes back to me and I keep phoning like a fool. I even contacted Dawn Wing, the courier company, and they said the parcel never arrived. Eventually someone told me the parcel was returned but no one know why. And still have no answers... When I told them I want a refund, they once again told me it would be escalated. to guess who..the online team!! The same team who isn't helping me right now!!! This is by far the worst service and experience I have ever had with any online shopping, it is totally unacceptable to tell me it has been escalated and no one gives a damn or gets back to me, despite the daily promises of "feedback will be provided within 24 hours" . I have had enough!
210 replies
Review Distribution
5 Star
3 (60%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
2 (40%)