CANCOM C

Refund not honored

We purchased 8 Passport Scanners on 13/02/2019, but had to return them as the spec wasn't correct and was issued a credit note for R159 114.00. We received a letter of undertaking from Stan Khan, Managing Director, on 27/02/2020confirming that the money is owed to our company and that it will be finalised by the end of May 2020. After numerous followups we finally received feedback from Annette Hiever, Sales and Marketing Manager on 28/09/2020 that we are to liaise directly with EOH regarding the refund as they were in the process of closing. To date (08/03/2021) we have not received the money back, no further feedback or any form of assistance from 2identify or EOH. Please advise who we can liaise with on this matter and send all the information to so this can be resolved.