CJ
Cristie J
Active since Mar 2014
3
Reviews
0
Industries
Reviews
3 reviews28 months ago
Loan ****mers
Promises to pay out n guarenteed loan after paying the service fee of R2500.00 now calls are being ignored, Whatsapp messages not rep**** to and no loan. ****mers
0 replies
110 months ago
BAD UPGRADE STILL NOT RESOLVED
<p>After numerous Phone calls and Emails sent between myself and Vodacom, and going from sorted out to escalated and never sorted out. Our Cellphone account has now been suspended due to Arrears which should have been resolved with the Credit note that was supposed to be issued. When I spoke to a consultant (Dimakatso) at the Upgrade departement today and told her the situation again, she said that the phones will be soft locked until the issue is resolved I must phone back in 48HRS.. Who is going to pay the reconnection fee? What about the fact that we can't use our cellphones for the next 48HRS, what guarentee do I have that the issue will be resolved as this has now been going on for 3 Months?</p> <p> </p> <p> </p> <p>Bad Upgrade</p> <p>My husband did an Upgrade over the Phone with one of Vodacoms consultants. He took the Samsung S7 and Tab3 Combo. on the day of delviery he received an Invoice of R1809 for the Tab3. We thought it was just for Vodacom's reference. But on the 3rd of January the debit order went of for the Amount with the monthly installments amount. There wasn't enough money in the account so the debit order came back, we phoned Vodacom and complained, they charged us an extra R100 for the debit order that dit not go through. after several phone calls to them, I finally emailed the situation to customer care @ vodacom on the 18th of January. Tshepo Moletsane phoned my husband to discuss the matter and Reference no: 1- ********** 356247 was issued. On Monday 23rd of January I phoned Vodacom again to discuss the matter at this stage they said that no one has yet been assigned to the case so it was send to the Supervisor for escalation but I must phone back on Wednesday if no feedback was received. I phoned and still no feedback. but on the 1st of February the Debit order will once again go off for the total outstanding amount which will include the invoice and extra charges for the debit order not going through the 1st</p> <p><br /> <br />Jan 25, 2017<br />1 month ago<br />Official business reply:<br />Dear Customer,</p> <p>Thank you for making us aware of your complaint.</p> <p>Kindly be advised that a consultant will make contact with you in due course to assist with your query.</p> <p>***Please note*** Beware of phishing scams.</p> <p>Vodacom will not contact you via Whatsapp to request your personal details</p> <p>Regards,<br />Vodacom Consumer Website Team</p> <p><br />Feb 21, 2017<br />1 month ago<br />Official business reply:<br />Good Day Nicolas Jonker</p> <p>Thank you for making us aware of your complaint.</p> <p>We are sorry to hear of the circumstances under which your posting has reached us.</p> <p>We have been in contact with you and believe that your matter is now resolved.</p> <p>I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.</p> <p>Kind Regards<br />Vodacom Escalations Support</p>
56 replies
112 months ago
Bad Upgrade
<p>My husband did an Upgrade over the Phone with one of Vodacoms consultants. He took the Samsung S7 and Tab3 Combo. on the day of delviery he received an Invoice of R1809 for the Tab3. We thought it was just for Vodacom's reference. But on the 3rd of January the debit order went of for the Amount with the monthly installments amount. There wasn't enough money in the account so the debit order came back, we phoned Vodacom and complained, they charged us an extra R100 for the debit order that dit not go through. after several phone calls to them, I finally emailed the situation to customer care @ vodacom on the 18th of January. Tshepo Moletsane phoned my husband to discuss the matter and Reference no: 1- ********** 356247 was issued. On Monday 23rd of January I phoned Vodacom again to discuss the matter at this stage they said that no one has yet been assigned to the case so it was send to the Supervisor for escalation but I must phone back on Wednesday if no feedback was received. I phoned and still no feedback. but on the 1st of February the Debit order will once again go off for the total outstanding amount which will include the invoice and extra charges for the debit order not going through the 1st</p>
112 replies
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