BJ
Bernadine J
Active since Apr 2014
2
Reviews
0
Industries
Reviews
2 reviews7 months ago
False Credit Listing by House & Home Is Blocking My Bond – Despite Proof of Payment
I am deeply disappointed by House & Home’s reckless handling of my account. My first installment (R585.47) was due on 01 September 2025. I paid via EFT on 05 September, and they acknowledged receipt on 06 September. Despite this, they sent me an SMS on 09 September falsely claiming my account was unpaid and now Experian shows I’m 30 days in arrears. Their own WhatsApp message confirmed that credit books close on 07 September, meaning my payment was made before the cutoff. Yet they still misreported my account, damaging my credit profile and jeopardizing my bond registration. I’ve contacted them with proof, but no correction has been made. This is negligent, defamatory, and in breach of the National Credit Act. If this is how House & Home treats paying customers, I reserve the right to cancel my account and request that they collect their goods. I am escalating to the National Consumer Commission, CGSO, and the Credit Ombud. I demand: • Immediate correction of my credit profile • Removal of the false arrears listing • Written confirmation that my account is in good standing This is not just about me it’s about protecting every consumer from false reporting and reputational harm.
0 replies
7 months ago
False Credit Listing by House & Home Is Blocking My Bond – Despite Proof of Payment
I am deeply disappointed by House & Home’s reckless handling of my account. My first installment (R585.47) was due on 01 September 2025. I paid via EFT on 05 September, and they acknowledged receipt on 06 September. Despite this, they sent me an SMS on 09 September falsely claiming my account was unpaid and now Experian shows I’m 30 days in arrears. Their own WhatsApp message confirmed that credit books close on 07 September, meaning my payment was made before the cutoff. Yet they still misreported my account, damaging my credit profile and jeopardizing my bond registration. I’ve contacted them with proof, but no correction has been made. This is negligent, defamatory, and in breach of the National Credit Act. If this is how House & Home treats paying customers, I reserve the right to cancel my account and request that they collect their goods. I am escalating to the National Consumer Commission, CGSO, and the Credit Ombud. I demand: • Immediate correction of my credit profile • Removal of the false arrears listing • Written confirmation that my account is in good standing This is not just about me it’s about protecting every consumer from false reporting and reputational harm.
0 replies
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5 Star
0 (0%)
4 Star
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3 Star
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2 Star
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1 Star
2 (100%)