JL
Jennifer L
Active since May 2014
3
Reviews
0
Industries
Reviews
3 reviews135 months ago
Terrible Customer Service and Extras a con
This is in relation to booking reference: MFPSTQ<br> I paid an additional R750 for additional luggage. Between FOUR of us, we were informed that for this additional amount, we would only get 30kg between 4 of us!!!! So 7.5kg each! We are away for 5 nights, and we're going to a wedding - I don't know how we are meant to cope with this?<br> I emailed [Email Removed] on 26/02, and am yet to receive a reply.<br> I also phoned your call centre, and the person I spoke to was most unhelpful and rude!<br> Please provide urgent feedback - we are in so much doubt as to whether we would EVER use Mango again, and would like to convey our frustrations publically!
0 replies
136 months ago
service cancelled in January
I cancelled my monthly billing to pay as you go early in January. I received an invoice from January, called 02, and was told to ignore it as it was incorrect and my account may well be in credit, following the cancellation of my monthly contract. To mention, my mobile has been switched off since the end of August, and has not been in use at all. I now receive a threatening letter about an outstanding amount on the account, which I find totally unacceptable. Please resolve this issue as a matter of urgency. This pertains to mobile number 07714 896372
0 replies
136 months ago
No Wifi for over a month
Our wifi went down over a month ago - your records will document this. We had two engineers call subsequently, neither of whom were able to fix the problem, as they were insufficiently supplied with either a computer or replacement Pacer router - and they had to use their personal cell phones for company calls... the Supervisor was advised of the issues, to no avail. And there were several different reports of what the problem was - the line was down/the account was suspended etc etc. Then, without notification, an engineer called in on Sunday, 24th January, and spent several hours trying to fix the problem - he replaced the router, which was faulty, but said the internet line had been disconnected for some reason... All of our invoices have been paid and our account is 100% up to date. Additional calls to the helpline didn't resolve the problem, and eventually, at our own expense, we had to get an IT specialist to resolve the problem. Therefore, I am requesting that we be refunded for the entire period our internet was down. The telephone number for the account is 011 784 3863
77 replies
Review Distribution
5 Star
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2 Star
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