SB
Stefan B
Active since May 2014
2
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Reviews
2 reviews15 months ago
HUGE is a Huge disaster.
Their names summarizes the service standards in terms of network speed and customers service. It is a HUGE disaster. NO response from the Helpdesk and about 20-40% performance on the line. It is shocking how they get away with selling a product for the full price and not delivering it. Only possible in the ISP industry in South Africa.
265 replies
15 months ago
Substandard service in terms of customer service and network speed.
I had two Fibre lines with ICTGlobe - one in Cape Town Waterfront and one in Val de Vie. The service was very poor in terms of network speed. We got usually in the region of 20-40% Network speed. Trouble Tickets got closed without resolving the matter. When we terminated the account billing continued issuing incorrect invoices and accounting never rep**** to issues. The only way to close the matter was to pay the bill despite not receiving service. An executive promissed me to get back and resolve but this did not happen. I strongly recommend to stay away from this company.
159 replies
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1 Star
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