MS
Msimelelo S
Active since May 2014
4
Reviews
0
Industries
Reviews
4 reviews3 months ago
Terrible Customer Service FNB
Terrible Service from FNB customer service. FNB double debited me for my life insurance and when calling they customer service line they send to 2 incorrect departments. Eventually when I'm fed up and I ask to speak to a manager the customer service FLAT OUT REFUSED TO GET MANAGER to speak to MULTIPLE TIMES, she was talking over me and still refusing me the opportunity to speak to a manager. I'm appalled at the service of Unathi Mahashe who is the customer service agent in question. If her superiors want to know the true extent of how bad the encounter was please listen to the call reference number: 63406
112 replies
6 months ago
KFC Canal Walk Drive Through Shocking Service
Received the most disgusting service from staff at KFC canal walk drive through, firstly they got my order wrong and the lady at the window had an attitude once I pointed this out to her she proceeded to attempt to correct the order and again got it wrong, which I only noticed once I arrived at home. The staff member in question refused to apologize for her error and proceeded to move away from the window and allow her fellow folk to cover for her. When I requested to speak to a manager I was sent from pillar to post by the staff as if it was a joke and I was given several incorrect names. The staff member that eventually claimed to be the manger sad her name is Mary and the staff members name who was exceptionally rude gave multiple names from Amanda to Joyce and then said it something else which clearly wasn’t her name, none of the staff members had name badges on and I was lead to believe that this standard procedure. The run around seemed to be an obvious tactic well rehe****d by the staff at the KFC branch. This is not the first occasion I’ve received horrible service at this specific KFC drive through. Last time I was a the very same drive through they requested I park in the parking lot and had to wait 30 mins for me meal. Lesson learnt never ever use KFC Canal Walk drive through
0 replies
16 months ago
Poor service Maritime Motors PE ( 0 rating)
Yesterday my dad’s car broke down and he got his insurance to tow his car to Maritme Motor on William Moffet road, today when attempting to gather what the status quo was, we encountered the worst customer service we’ve both ever experienced. Firstly the dealership was closed but there was no signs or indication that they were closed. Upon calling them they had a receptionist answer the phone from home but she too was unhelpful and she dispatched their on call tech to come out and assist. Instead of assisting the on call tech was combative and argumentative. From the very beginning of our interaction, I told her that I’d be speaking on my dad’s behalf and she should refrain from speaking to him. She refused to listens and was opportunistic when I answered a phone call from her superior to get into my dads face, raising her voice at him to the point I had stop my conversation on the phone and tell her to get away from my dad please only speak to me. She refused and carried on speaking to him at which point I told her to leave and we will not need her services as she was rude, unhelpful, disrespectful and was an awful representative of Maritime motors. After leaving I called her superior who advised her would be picking up clients from the airport and would be arriving at dealership shortly. He arrived and with clients which he OPENED the dealership for, only to find that there was someone inside the dealership the entire time. All in all we were not assisted to our satisfaction and the entire experience left a sour taste son mouth and I would not recommend anyone to deal with Maritime motors. One thing I will say he two individuals who where good to deal with where standee and Grant was very helpful as well, but the technician should not be allowed to deal with any customers what so ever
0 replies
18 months ago
Internet Express dangeroous Driver
Driving to work this afternoon I was confronted by a reckless driver who jumped the stop sing for a road joining the N2 to Woodstock Cape Town. Needless to say, coming off the N2 I was travelling at quite some speed and had to make a very dangerous evasive move to avoid a serious accident or damage to my vehicle. I manage to avoid the vehicle and continue on my way to work. Fortunately or Unfortunately for myself upon arrival at the office park I work at I find the car that almost caused and accident in the same parking lot as that of my work. When I asked the driver of the vehicle why he'd drive so recklessly his answer in Afrikaans was "Almal ry ***" and threatened me with violence. I let him know he would come off second best if he tried but was appalled at the lack of service and disgusted by the attitude and disregard for human life and the company this individual represents. This driver was delivering a package for someone I know who works in the office park, and even when she was in the drivers presence he continued to use disgusting language and making a scene in the parking lot. I believe this individual's name is Bradley and the only information I have of him is his phone number(067 155 6774) I obtained from the person I know who the driver was delivering a package for. Internet express please note this individual is dangerous on the road and does not represent your company in the best light, in fact quite the opposite.
0 replies
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4 Star
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3 Star
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2 Star
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1 Star
4 (100%)