Gary S

my DJI Story and EXTREMELY NEGATIVE Experience

Let me tell you my DJI Story and EXTREMELY NEGATIVE Experience While in South Africa, I bought a DJI Mini 2 (Fly More Combo) from a Authorised Representative of DJI in South Africa, Registered an Account, paired my Drone with the DJI App, was offered the “DJI Care Refresh” as part of the process, I accepted and paid the $49 (which was billed / charged to my South African Credit Card ie I paid for such in Rand while in South Africa). Roughly a week to 10 days later I crashed the Drone into a Tree breaking the Gimbal / Camera and some Propellers. I thought to myself, thankfully I had insurance (or so I thought). After contacting DJI, providing them with all the required details of proof of purchase, flight records etc etc and waiting 5 days, their Data Analysis department inform me that “improper operation” was the cause of the incident . . . . [really!! I said I crashed the drone into a tree !!! ]. [DJI Support] 更新：Data Analysis Notification-CAS-9496717-D2M7Q8 I enquired about the process and procedure I should follow to “claim” with / from my DJI Care Refresh policy and was later (about a day later) informed that “After checking, the DJI Care Refresh Service of this aircraft was the American version and it can not be used in South Africa.” An agreement clause / extract was included in the email which stated “Care Refresh and corresponding product must be purchased from the same country or region” . . . and they offered me “a 30% off discount for the repair material fee”. . . I wrote back stating the I had bought the Drone in South Africa, Activated it in South Africa and Bought and Paid for the DJU Care Refresh in South Africa . . . No Further Correspondence have been received since. . . . Do you consider this as Fair, Reasonable, Transparent or Honest Business Practice? I think Not . . . . I would never have expected this from the best drone manufacturer in the market! Gavriel Smith gavriel@providencerealty.co.za