HM
Hellen M
Active since Jun 2014
4
Reviews
0
Industries
Reviews
4 reviews24 months ago
Debiting money that's not yours
I would not recommend this service to any one period. I don't understand why their payment tracking flaws should be a consumer burden. Essentially, if their card fails you and you use an alternative card, it becomes an issue. We can't be penalized for malfunctions that cause trip delays. Being proactive in opting to pay via my personal card has cost me R480 excl normal fare charges. At least with fuel top us you know exactly what you getting into. No hidden red tapes.
0 replies
41 months ago
Faulty until, false alerts. They not bothered!
It's been a month driving around with a faulty unit. It sends out false alerts every other day. I hope that nothing serious happens cause they wouldn't know the seriousness of it. I never recommend them. Once I find a reputable competitor I'm out. Until than I hope that nothing happens.
264 replies
42 months ago
Excellent Customer Service
This rate goes out to your customer service Team Leader, Mpho Temane. This gentleman chose to "listen to understand" when others "listened to respond". He assisted me with a 4-month pending query in under 2 hours. I cannot express by gratitude enough. Mpho, it is people like you who keep us loyal to companies even in stormy situations. Please continue doing your work as well as you do. You are a customer service GIANT!!!
132 replies
43 months ago
Unprofessionalism at its peak
Today, I choose to make peace with the idea of money lost in this deal. My daughter was hospitalized a day before our trip. In me reaching out to request for a date change, the host responded to acknowledge my plea. However, since than, I've been calling, emailing for a new date, to no avail and empty promises of a new date. I believe that The Blyde is still a place I'd wish to take my family but not under this host. I wish I would have read the reviews before the excitement of going for the first deal that pops up. Customer satisfaction matters in this industry. Hope this review helps someone in making the right choice.
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)