CV
Charl van der Merwe
Active since Jun 2014
5
Reviews
0
Industries
Reviews
5 reviews28 months ago
Incompetence: A Masterclass in How Not to Get the Job Done
- The longest waiting times (on-hold times) I have ever experienced. - Put in an order in early November 2023 and in 2024 it gets sorted AFTER I cancelled the service. - Line still isn't released. - PBX doesn't recognise one's account so you end up in loops - They keep putting me on hold or transferring me to other departments - They use MS Teams yet cannot effectively communicate with each other - Their systems and processes have failed me completely. - They aren't being served by a proper leader. Whoever is in charge is doing a really **** job of running the place. - Sales guys don't know the difference between ONT that can produce Wi-Fi and ONT that can't. They are under-trained to comprehensively do their job and effectively listen to the needs of the customer. There is a long list of things wrong with Mweb but these are the shortlist items off the top of my head. Signing up with them was the biggest mistake of my life. Doesn't matter if you are nice or Karen - they don't give a flying f... about providing service to their customers as a whole. However, the sum of the parts (Technical team, Sales-Support, etc) are nice people and humans just trying to do their job. I have never worked with such an *********** ISP.
0 replies
34 months ago
Lerato Mathabe just casually being the MVP at Discovery Insure.
<div>Lerato Mathabe, thank you so much for being an MVP today. I think I can say with certainity that Discover hire the best people to help the clients they deal with and do so with empathy and care from my experience.</div>
265 replies
35 months ago
Are you ready to buy a car? Call Jacques at SA motor Corporation
A Enormous thank you to Jacques and Johann at SA Motor Corporation for all their assistance, guidance and casual conversation. I recently bought my vehicle there at their offices in Fourways and the level of service is amazing. They listen, assist, guide and are worth their weight in gold.
0 replies
35 months ago
Discovery Insure - They do things and do them good
Shout out to Vuyani Modirapula for being an absolute total legend this morning. Discovery Insure, as a company, make good firm offers for insurance and the App makes it easy to get stuff done.
53 replies
106 months ago
Nqobile Victoria Sithole you make OUTSurance rock!
<p>Not only friendly and vibrant but also clued up and on point. This is the package every customer or prospective customer wants. OUTSurance trampled the last few quotes I got. Even changing the date of delivery (vehicle pickup) was done within 3-5 minutes! Crazy good for new policy holders. I definitely recommend OUTSurance and my friends there to anyone looking for good cover.</p> <p>@OUTSurance - Thank you</p> <p>Kind Regards</p> <p>Charl</p>
61 replies
Review Distribution
5 Star
4 (80%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
1 (20%)