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ANESH A
Active since Jul 2014
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4 reviews30 months ago
Old Mutual Contract Plumbers need to be held Accountable
Old Mutual Omnisure contracted plumbers detected a leak in my shower area which was not covered by my Insurer. I utilised the services of a private plumber to remove the shower floor and sort out the problem, however, there was NO leak as advised. My plumber then detected the leak in a pipe on the wall of the shower. When I advised the Insurer of this, I was told to continue with the work, and they would process my claim on completion. Job is complete, but Insurer does not want to pay for the cost of labour /work to break and replace the affected area. They are paying less than 20% of the cost. If their plumbers detected correctly, I wouldn't have had to redo the entire shower area. Now, I have to fit the bill for their incompetence, which is very unfair. The Insurer must take responsibility and compensate me accordingly.
131 replies
42 months ago
Insurers unjustified delays in paying-out flood damage claims
My vehicles were damaged in the April 2022 floods at a workshop-Shannon Auto Repairs in Durban. The brokers -Bawa Insurance Brokers -managed by Stategic Insurance Sytems requested documentation from me in April 2022. I submitted the documents in April 2022 and have not received any correspondence from them since. The Insurer -Mutual and Federal -have not responded in this regard either. They have paid the owner of the business for his machinery and equipment that were flood damaged, on the same premises, where the vehicles were parked, but have not paid out the claim for the vehicles damaged. The business owner assured me that he has insurance cover for all the vehicles on his premises. The business owner has instructed me to remove the water damaged vehicles from his premises as the Insurer has not responded. This has financial implications for me in terms of towing and storage. This delay has impacted on me negatively. It's almost 7 months, and this delay in response from the Insurer is unjustified.
132 replies
77 months ago
AMPATH LABORATORY - POOR CUSTOMER SERVICE
My recent experience at the Ampath Lab at Chatsmed Garden Hospital was a very unpleasant one. My son needed some pathology tests. We arrived at the lab and handed in the request to the receptionist. The waiting room was small and full. The receptionist captured each patient's details by asking them aloud as they were seated in the waiting room for their addresses, contact numbers, tests requested, etc. This was very unprofessional and breached patient confidentiality. When asked regarding the cash price of the tests, the receptionist responded that could only be determined after testing, as they were unaware of the testing methods that would be used. This was unusual as estimated prices should be quoted. She advised that the account would be sent to medical aid as the patient was on medical aid. He could not be charged cash prices. Shortly after the tests, which took place in a cramped examination room -with boxes on the bed -we left. A few weeks later, I received a bill for R1808. Apparently, medical aid was exhausted. Ampath was billing me R1808 for their unprofessional service. I responded by requesting a discount which they refused. My reason for requesting the discount was the fact that they could not provide me cash prices on the day, if I was aware of the exorbitant cost, I would have only asked for the most urgent test (insulin resistant test) only and paid cash. I will not use Ampath Labs again. Their unprofessional service and lack of respect for patient confidentiality leaves a lot to be desired. I am awaiting a response from them regarding their service and pricing.
0 replies
129 months ago
BIKE AFRICA CONS SELLERS
I recently advertised my 2007 Honda CBR 600 on gumtree for R44.999.A buyer wanted to have the bike inspected by Bike Africa in Pinetown, Around midday, on the 15 September 2015 ,the Bike was taken for inspection at Bike Africa. AJ from Bike Africa listed these faults
0 replies
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