Reinhard H

Has lack of communication ever resloved an issue?

<p>I took my Sony mini hi-fi and the left speaker to User Electronics in Garsfontein, Pretoria. No sound was coming through the left speaker. I thought that there was a problem with the terminal on the hi-fi where the speaker plugs in, or else a connection could have been loose. I had to pay R300 inspection fee, which includes for them to provide a quotation if repair costs would exceed the R300.</p> <p>I was informed that there was nothing wrong with the hi-fi itself but that the speaker was dead and they could not fix it. I drove directly to PM Electronics, also in Garsfontein, Pretoria and asked them to have a look at the speaker.  Once they had inspected the speaker they informed me that there was nothing wrong with it.</p> <p>Whilst the speaker was with PM Electronics I contacted User Electronics and spoke to the manager to find out why they had not provided me with a quotation to fix the speaker. The response was that it was a sealed unit, which it definitely is not. I subsequently sent the following e-mail to the manager. Receipt and confirmation that the manager had read it was received.</p> <p>"I refer to our telephonic discussion on Thursday, 1 September 2016, about my Sony mini hi-fi of which your technician found the speaker to be dead. Apparently he was under the impression that the speaker was a sealed unit, and could therefore not prepare a quotation to have it repaired. During our telephonic discussion you offered to submit a quotation to replace the relevant speaker (and possible for both speaker boxes if you could not find the exact speaker as currently in the box that was found to be dead). I mentioned to you that after collecting the speaker from User Electronics on Wednesday, 31 August 2016, afternoon (and thinking that all was now in sound working order) I drove straight to another electronics centre and had the speaker booked in to establish whether they could have the specific dead speaker replaced.</p> <p>I was informed on Friday, 2 September 2016, that there was in fact nothing wrong with the speaker. They tested it and found no fault. I collected the speaker after work on Friday and connected it to the mini hi-fi unit and all works perfectly. (Please see proof attached).</p> <p>You will understand that this incident saga raises a few questions, but I do not want to go into that. I rather want to bring this to your attention so that you have feedback from a customer.  Perhaps you could speak to your staff to ensure that what they do and convey to customers is factual and correct.</p> <p>In the light of the above I want to ask that you consider paying my R300 back to me and we forget about the whole incident."</p> <p>I have made several attempts to contact the manager, without success.</p> <p> </p>